82
Troubleshooting
Category Problem Cause Solution
Your
screen
Your screen is
not appearing
on the display
when pressing the
Button.
The Button is
connecting to another
Host.
The Button should be paired
again with the Host.
Pressing time is not
enough.
Press the Present key until the
LED indicator turns from green
to blue.
The screen turns
blank or flickers
when the Host is
presenting.
Insufficient power
supply.
Make sure the product’s power is
properly supplied or connected.
The screen lags
seriously and the
audio breaks up
sometimes.
Insufficient power
supply for the Button.
An laptop with USB 2.0
port may be used as
the power supply for
the Button.
Make sure you use USB 3.0 as
the power supply for the Button.
Wi-Fi interference or
signal attenuation
• Make sure the transmission
distance is within 15 meters
and with no obstacles.
• Restart the Host in order to
rescan the Wi-Fi 5G channel.
• Log in Web Management
> Wireless Network >
Wi-Fi Radio Setup >
toggle the Transmission power
The
Button
The Button
automatically
restarts
sometimes.
Insufficient power
supply.
Make sure you use USB 3.0 as
the power supply for the Button.
The LED indicator
on the Button
remains static red
even after it has
been powered on
for 30 seconds.
The Button has not
been properly powered
off during the resetting
process.
Reset the Button.
The pairing
function Reset the
Button. Cannot be
executed via the
MODE key while the
Button is powered
on and the LED
starts flashing red.
The Host
Nothing is shown
on the display at
all.
The display is
switched off.
Switch on the display.
The wrong input is
selected.
Select the correct input.
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