90 | Chapter 7: Troubleshooting
BioTek Instruments, Inc.
The MicroFlo ships with a USB cable (PN 75108) to communicate with
a computer for downloading basecode or using the LHC. The USB cable
cannot be used to control the BioStack. The BioStack Alignment Kit
includes the required serial cable for this purpose.
Contact BioTek Technical Assistance Center
If you cannot resolve technical or performance issues with the MicroFlo Select from the
information provided, contact BioTek:
Service/Technical Assistance Center (TAC)
Phone: 800-242-4685 (toll free in the U.S.)
802-655-4740 (outside the U.S.)
Fax: 802-654-0638
E-Mail: tac@biotek.com
European Coordination Center/
Authorized European Representative
BioTek
Instruments GmbH
Kocherwaldstrasse 34
D-74177 Bad Friedrichshall
Germany
Internet: www.biotek.de
Phone: +49 (0) 7136 9680
Fax: +49 (0) 7136 968 111
E-Mail: info@biotek.de