Branson Emerson 2000X aed - Table 1.2 Branson Contacts

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1. Describe the problem; provide as much detail as possible.
For example, is the problem intermittent? How often does it occur? How long before it occurs
after powering up?
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
2. Is your equipment in an automated system? NO / YES
3. If the problem is with an external signal, which signal? ________________________
If known, include plug/pin # (e.g., P29, pin #3) for that signal: _________________
4. What are the Weld Parameters?
_______________________________________________________________________
_______________________________________________________________________
5. What is your application? (Type of weld, plastic material, etc.)
_______________________________________________________________________
6. Name and phone number of the person most familiar with the problem:
_______________________________________________________________________
_______________________________________________________________________
7. Contact the Branson office prior to shipping the equipment.
8. For equipment not covered by warranty, to avoid delay, include a Purchase Order.
Send a copy of this page with the equipment being returned for repair.
1.5.3 Departments to Contact
Call your local Branson Representative, or contact Branson by calling, and asking for the
appropriate department as indicated in Table 1.2
Branson Contacts below.
Table 1.2 Branson Contacts
What you need help with or
information about...
Whom to Call At this Phone Number
Brookfield
Information about new welding
systems or components
Your local Branson
Rep or Branson
Customer Service
203-796-0400
Ext 384
Application and Setup questions on
the welding system
Welding Applications
Lab
203-796-0400
Ext 368
Application assistance on the Horns
and Tooling
ATG Lab
203-796-0400
Ext 495
Technical questions about the
welding system
Welding Product
Support
203-796-0400
Ext 355
Technical questions about Horns and
Tooling
ATG Lab
203-796-0400
Ext 495