2-85
Confidential
4.4 Troubleshooting for Software Problems
End users can solve problems related to software, for instance, printing is not possible from a
computer although the test print and Printer Settings print can be performed from the
machine, as long as they follow the User Check items. If the problem still cannot be solved,
follow each procedure according to the step number in the tables below.
4.4.1 Cannot print data
*
Check the Product ID on a Macintosh according to the following procedure:
(1) Select "About This Mac" from the "Apple" menu.
(2) Press the "More Info..." button in the "About This Mac" dialogue box.
(3) Select "USB" at the bottom of "Hardware" in the "Content" on the left side of the screen.
(4) Select "MFC-XXXX" or "DCP-XXXX" in the "USB Device Tree".
(5) Check the "Product ID" under "MFC-XXXX"or "DCP-XXXX".
Product ID (hexadecimal)
<User Check>
- Check that the USB cable, LAN cable, or parallel cable is not damaged.
- When using an interface switch, check that the correct machine is selected.
- Check the relevant section in the User's Guide.
- Check the driver setting.
- Reset the machine to the default settings. (Refer to the User's Guide.)
Step Cause Remedy
1
Machine connection For Macintosh, check the Product ID*.
When it is wrong, install the firmware.
2 Main PCB failure Replace the main PCB ASSY.
• DCP-8110D: 02Ach
• DCP-8112DN: 02B5h
• DCP-8152DN: 02B6h
• DCP-8157DN: 02B7h
• MFC-8510D: 029Dh
• MFC-8512DN: 02B8h
• MFC-8520DN: 0296h
• MFC-8712DW: 02B9h
• MFC-8910DW: 0298h
• MFC-8950DW: 0299h
• DCP-8110DN: 0291h
• DCP-8150DN: 0292h
• DCP-8155DN: 0293h
• DCP-8250DN: 0294h
• MFC-8510DN: 0295h
• MFC-8515DN: 029Ch
• MFC-8710DW: 0297h
• MFC-8810DW: 02D4h
• MFC-8912DW: 02BCh
• MFC-8952DW: 02BBh
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