TABLE OF CONTENTS
vi
3.2.2 Causes & countermeasures.............................................................................................. 6-19
3.3 Paper Feeding Problems ............................................................................................... 6-20
4. SOFTWARE SETTING PROBLEMS .....................................................................6-22
5. MALFUNCTIONS ..................................................................................................6-25
6. IMAGE DEFECTS .................................................................................................6-31
6.1 Image Defect Examples ................................................................................................. 6-31
6.2 Troubleshooting Image Defect ....................................................................................... 6-32
6.3 Location of Grounding Contacts..................................................................................... 6-50
6.3.1 Drum unit .......................................................................................................................... 6-50
6.3.2 Printer body & Paper cassette .......................................................................................... 6-50
7. INCORRECT PRINTOUT ......................................................................................6-51
8. NETWORK PROBLEM..........................................................................................6-54
8.1 Installation Problem........................................................................................................ 6-54
8.2 Intermittent Problem ....................................................................................................... 6-55
8.3 TCP/IP Troubleshooting................................................................................................. 6-56
8.4 UNIX Troubleshooting.................................................................................................... 6-56
8.5 Windows NT/LAN Server (TCP/IP) Troubleshooting ..................................................... 6-57
8.6 Windows 95/98/Me (or later) Peer to Peer Print (LPR) Troubleshooting ....................... 6-57
8.7 Windows 95/98/Me (or later) Peer to Peer (HP JetAdmin Compatible Method) Troubleshooting.....
....................................................................................................................................... 6-58
8.8 Windows 95/98/Me/NT 4.0/2000 (or later) Peer to Peer Print (NetBIOS) Troubleshooting ...
....................................................................................................................................... 6-58
8.9 Internet Print (TCP/IP) Troubleshooting......................................................................... 6-58
8.10 Novell Netware Troubleshooting .................................................................................... 6-59
8.11 AppleTalk Troubleshooting ............................................................................................ 6-59
8.12 Apple TCP/IP Printing (System 8.6 or later)................................................................... 6-60
8.13 Web Browser Troubleshooting (TCP/IP)........................................................................ 6-60
9. INSPECTION MODE .............................................................................................6-61
9.1 Entering Inspection Mode .............................................................................................. 6-61
9.2 Sensor Check Mode....................................................................................................... 6-62
CHAPTER 7 HIDDEN FUNCTIONS ........................................................ 7-1
1. ENTERING HIDDEN FUNCTION MENU MODES...................................................7-1
2. PROFESSIONAL MENU MODE..............................................................................7-2
2.1 Enabling and Disabling Professional Menu Mode............................................................ 7-2
2.2 Function Table ................................................................................................................. 7-3
3. SERVICE MENU MODE..........................................................................................7-7
3.1 Entering the Service Menu Mode..................................................................................... 7-7
3.2 Function Table ................................................................................................................. 7-7
4. OTHER HIDDEN FUNCTION MENUS ....................................................................7-9
4.1 Hidden Function Menus Enabled by Pressing Switch(es) When Turning the Machine on ....
......................................................................................................................................... 7-9
4.2 Drum Life Reset Function ................................................................................................ 7-9
4.3 Parts life Reset Function .................................................................................................. 7-9