6 TYPE R Radio Production System Information
INFORMATION
Should you require any technical
assistance with your Calrec product
please contact your regional Calrec
distributor. Customers within the
UK or Ireland should contact Calrec
directly.
For a complete list of worldwide
distributors by region, go to www.
calrec.com or contact us for more
information.
Our UK customer support team works
closely with our global distributor network
to provide the highest level of after sales
support. Your distributor should be your
first point of contact and will often be
able to provide an instant solution, be it
technical advice, spares or a site visit by
an engineer.
Product Warranty
A full list of our conditions and warranties
relating to goods services is contained in
Calrec’s standard terms and conditions.
A copy of this is available on request.
Repairs
If you need to return goods to Calrec for
whatever reason, please contact your
regional distributor, or Calrec customer
support beforehand for guidance, as well
as to log the details of the problem and
receive a reference number.
For customers outside the UK and
Ireland, shipping via the distributor saves
customers from dealing with exportation
paperwork. If there is a need to send
direct to Calrec, contact us beforehand to
log the incoming repair and for assistance
with exportation documents.
Standard of Service
Ensuring the highest standards is a
priority, if you have any comments on
the level of service, product quality or
documentation offered to you by Calrec,
please contact the Calrec Customer
Support team in the UK who will
endeavour to address your issues. Calrec
welcomes all customer feedback.
For feedback specific to this document,
please contact enquiries@calrec.com.
Whenever you contact Calrec
Customer Support please have the
following information to hand:
• Name.
• Company.
• Email Address.
• Full details of enquiry (e.g. fault report).
• Serial number of faulty hardware (if
applicable).
Once this information has been provided,
a service ticket will be created to log your
enquiry. The service ticket reference
number will be given via email.
Serial Numbers
All units produced by Calrec are given
a serial number and are booked into
a central record system at the time
of manufacture. These records are
updated whenever a piece of hardware is
dispatched to or received from a customer.
When contacting Calrec Customer
Support with a hardware inquiry it
is important that the correct Calrec
serial number is provided to enable the
customer support team to provide a high
level of service. Type R serial numbers
can be found on the label on each unit of
the Type R system.
After Sales Modifications
Please be aware that any modifications
other than those made or approved by
Calrec Audio Limited or their agents, may
invalidate the console’s warranty. This
includes changes to cabling provided by
Calrec and variations to the recommended
installation as detailed in Calrec
documentation.
Modifications to this equipment by any
party other than Calrec Audio Limited
may invalidate EMC and safety features
designed into the equipment. Calrec
Audio Limited can not be liable for any
legal proceedings or problems that may
arise relating to such modifications.
If in doubt, please contact Calrec Audio
Limited for guidance prior to commencing
any modification work.
Telephone:
(9:00am-5.30pm)
+44 (0) 1422 842159
Email - Technical:
support@calrec.com
Email - General:
enquiries@calrec.com
Postal Address:
Calrec Audio Ltd.
Nutclough Mill,
Hebden Bridge,
West Yorkshire,
HX7 8EZ,
UK
Fax:
+44 (0) 1422 842159
Website: www.calrec.com
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