Troubleshooting Guide
466
White, red, blue, or other colored dots of light may appear on images if
the sensor is affected by cosmic rays, etc. Their appearance may be
suppressed if you perform [Clean nowf] under [54: Sensor
cleaning] (p.339).
When you select [Clean nowf], the shutter will make a mechanical
sound, but no picture is taken (p.339).
If you repeatedly turn the power switch <1> and <2> within a
short time period, the <f> icon may not be displayed (p.45).
When using EOS Utility (EOS software), set [z5: Time-lapse movie]
to [Disable] (p.296).
Install EOS software on the computer (p.488).
While a Wi-Fi connection is established, the camera cannot be
connected to a computer with an interface cable.
Dots of light appear on the image.
Sensor Cleaning Problems
The shutter makes a sound during sensor cleaning.
Automatic sensor cleaning does not work.
Computer Connection Problems
Communication between the connected camera and
computer does not work.
I cannot transfer images to a computer.
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