Chapter 8
8-9
Insufficient paper for job
Online: Print
Stop: Stop Printing
Load/Eject:
Change Paper
03862000-2E09 Not enough roll media on remaining roll media
quantity detection
Renew the supply of roll media.
Cannot cut paper.
Lift the release lever and
reload the paper.
03870001-2015 Cutting failure Cut paper manually.
Check the cutter.
Cannot adjust optic axis.
Press Online to clear the
error.
03863000-2824 Optical axis error Check the multi sensor.
Check the head management sensor.
This type of paper is not
compatible with HP-GL/
2.
Online: Print
Stop: Stop Printing
Load/Eject:
Change Paper
03061000-2E15 Non-support media of HP-GL/2 Exchange for the compatible paper to HP-GL/2 before
reprinting.
Mail box full.
Delete unwanted data on
your computer to resume
printing. Press Stop to
cancel printing.
031A1001-2905 The job store executed when the free hard disk space
left for Personal Boxes in the printer's hard disk is full.
Delete unneeded jobs stored in Personal Boxes.
Mail box full.
Cannot save. Delete
unwanted data on your
computer to resume
printing.
Press Stop to cancel
printing.
031A1006-2906 The store executed when 32 jobs are stored in the
Personal Box.
Delete unneeded jobs stored in Personal Boxes.
Hard disk error.
Press OK to reformat
031A1002-2908 Hard disk format error Press the [OK] button to start reformatting the hard disk.
When formatting is finished, the printer automatically
restarts.
File read error.
Turn off printer, wait a
while, and turn it on
again.
Invalid files will be
deleted.
031A1002-2909 Hard disk file error Restart the printer. Only the corrupted files will be
deleted, and the printer will restart.
Hardware error.
03800500-2F31
Turn off printer, wait,
then turn on again.
03800500-2F31 Non-discharge detection optical axis error Check the head management sensor.
Replace the head management sensor.
Replace the printhead.
Hardware error.
03130031-2F3C
Turn off printer, wait,
then turn on again.
03130031-2F3C LF pressure error Check the pinch roller and surrounding part.
Replace the pinch roller pressure drive unit.
No printhead
Install printhead.
03800100-2800 Printhead not installed Install the printhead.
Wrong printhead.
Open top cover and
replace the printhead.
03800200-2811 Printhead version error Replace the printhead.
No maintenance
cartridge.
Check the maintenance
cartridge.
03841101-2818 Mauntenance cartridge not installed Install the maintenance cartridge.
This type of media is not
compatible with HP-GL/
2.
03860006-2825 Paper type mismatch at HP-GL/2 printing Exchange for the compatible paper to HP-GL/2 before
reprinting.
Cannot cut paper.
Lift the release lever and
reload the paper.
03870001-2019 Cut failure (during jam occure) Check the cutter unit and surrounding part.
Replace the cutter.
Insufficient paper for job 03862001-2E31 Not enough roll media Renew the supply of roll media.
Paper jam.
Manually rewind roll all
the way and press OK.
03010000-2E3A Madia load failure Check the pick-up unit and roll media.
Check to see if paper has not jammed.
Sheet printing is selected.
Press Load/Eject and load
sheets.
03060100-2E02 Cut sheet in not set Load cut sheets at the paper tray port.
Borderless printng not
possible. Check
supported paper.
03861001-2408 Borderless printing disabled (unsupported size) Check the media size.
Change the media size.
Borderless printng not
possible. Paper stretched
or shrank.
Confirm usage cond. of
the paper.
03861001-2407 Borderless printing disabled (engine detection) Reload the paper.
Display massage Code* Condition detected Action
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