Canon MX475 - Scanner Does Not Work

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Scanner Does Not Work

Check 1

Make sure that your scanner or printer is turned on.

Check 2

Connect the USB cable to a different USB port on the computer.

Check 3

If the USB cable is connected to a USB hub, remove it from the USB hub and

connect it to a USB port on the computer.

Check 4

Restart the computer.

771

Main Page

Table of Contents2
Read Me First17
How to Use the Online Manual18
Trademarks and Licenses19
Search Tips20
Notes on Operation Explanations22
Useful Functions Available on the Machine23
Useful Functions Available from Applications and the Main Unit24
Helpful Functions Available through the Network27
Online Storage Integration Function29
Printing with Google Cloud Print30
Preparations for Printing with Google Cloud Print31
Printing from Computer or Smartphone with Google Cloud Print34
Using Remote UI36
Printing from Airprint Compliant Device39
List of Function for each Model44
Overview of the Machine46
Safety Guide47
Safety Precautions48
Regulatory and Safety Information49
Main Components and Basic Operations55
Main Components56
Front View57
Rear View59
Inside View60
Operation Panel62
About the Power Supply of the Machine64
Confirming that the Power Is on65
Turning the Machine on and off66
Notice for the Power Plug/Power Cord67
Notice for Unplugging the Power Cord68
LCD and Operation Panel69
Entering Numbers, Letters, and Symbols70
Loading Paper / Originals72
Loading Paper73
Loading Plain Paper / Photo Paper74
Loading Envelopes78
Media Types You Can Use82
Paper Load Limit84
Media Type Settings on the Operation Panel86
Media Types You Cannot Use87
Printing Area88
Printing Area89
Other Sizes than Letter, Legal, Envelopes90
Letter, Legal91
Envelopes92
Loading Originals93
Position to Load Originals94
Loading Originals on the Platen Glass95
Loading Documents in the ADF (Auto Document Feeder)97
How to Load Originals for each Function99
Originals You Can Load101
Replacing a FINE Cartridge103
Replacing a FINE Cartridge104
Checking the Ink Status110
Checking the Ink Status with the LCD on the Machine111
Maintenance112
When Printing Becomes Faint or Colors Are Incorrect113
Maintenance Procedure114
Printing the Nozzle Check Pattern116
Examining the Nozzle Check Pattern117
Cleaning the Print Head118
Cleaning the Print Head Deeply119
Aligning the Print Head120
Performing Maintenance from a Computer123
Cleaning the Print Heads from Your Computer124
Cleaning the Paper Feed Rollers from Your Computer126
Aligning the Print Head127
Aligning the Print Head Position from Your Computer128
Aligning the Print Head Position Automatically from Your Computer132
Use Your Computer to Print a Nozzle Check Pattern133
Cleaning Inside the Machine134
Cleaning the Machine135
Cleaning the Exterior of the Machine136
Cleaning the Platen Glass and Document Cover137
Cleaning the ADF (Auto Document Feeder)138
Cleaning the Paper Feed Roller140
Cleaning the Inside of the Machine (Bottom Plate Cleaning)141
Changing the Machine Settings143
Changing Machine Settings from Your Computer144
Changing the Print Options145
Registering a Frequently Used Printing Profile146
Setting the Ink Cartridge to be Used148
Managing the Machine Power149
Reducing the Machine Noise150
Changing the Machine Operation Mode152
Changing the Machine Settings on the LCD154
Changing the Machine Settings on the LCD155
Fax Settings156
Output Settings160
LAN Settings161
Dev. User Settings163
Firmware Update165
Reset Setting166
About Quiet Setting167
Before Using the Machine with the Access Point Mode168
Updating the Firmware of the Machine170
Information about Network Connection172
Useful Information about Network Connection173
Initial Values Set at Factory (Network)174
Connecting the Machine to the Computer Using a USB Cable175
When Detecting the Printers Have the same Name During Setup176
Connecting to Other Computer with Lan/Changing the Connection Method from USB to LAN177
Printing out Network Setting Information178
About Network Communication180
Changing and Confirming Network Settings181
IJ Network Tool182
Changing the Settings in the Wireless LAN Sheet183
Changing the WEP Detailed Settings185
Changing the WPA or WPA2 Detailed Settings187
Changing the Settings in the Wired LAN Sheet190
Changing the Settings in the Admin Password Sheet191
Monitoring Wireless Network Status192
Initializing the Network Settings of the Machine195
Viewing the Modified Settings196
Screens for Network Connection of IJ Network Tool197
Canon IJ Network Tool Screen198
Configuration Screen201
Wireless LAN Sheet202
Search Screen204
WEP Details Screen206
WPA Details Screen207
WPA2 Details Screen208
Authentication Type Confirmation Screen209
PSK: Passphrase and Dynamic Encryption Setup Screen210
Setup Information Confirmation Screen211
Wired LAN Sheet212
Admin Password Sheet213
Network Information Screen214
Access Control Sheet215
Edit Accessible MAC Address Screen/Add Accessible MAC Address Screen219
Edit Accessible IP Address Screen/Add Accessible IP Address Screen220
Other Screens of IJ Network Tool221
Canon IJ Network Tool Screen222
Status Screen225
Connection Performance Measurement Screen226
Maintenance Screen228
Network Setup of the Card Slot Screen229
Associate Port Screen231
Network Information Screen232
Appendix For Network Communication233
Using the Card Slot over a Network234
When the Printer Driver Is Not Associated with a Port236
About Technical Terms237
Restrictions243
About Firewall244
Tips for Ensuring Optimal Printing Quality245
Useful Information about Ink246
Key Points to Successful Printing247
Be Sure to Make Paper Settings after Loading Paper248
Canceling a Print Job249
Key to Enjoying Consistent Printing Quality250
Precautions for Safe Transport of the Machine251
Legal Limitations on Use of Your Product and Use of Images252
Specifications253
Printing258
Printing from a Computer259
Printing with Application Software that You Are Using (Printer Driver)260
Printing with Easy Setup261
Setting the Media Type with the Printer Driver263
Various Printing Methods264
Setting a Page Size and Orientation265
Setting the Number of Copies and Printing Order266
Setting the Stapling Margin268
Execute Borderless Printing270
Fit-To-Page Printing273
Scaled Printing275
Page Layout Printing278
Tiling/Poster Printing280
Booklet Printing283
Duplex Printing285
Stamp/Background Printing287
Registering a Stamp290
Registering Image Data to be Used as a Background293
Setting up Envelope Printing296
Printing on Postcards298
Displaying the Print Results before Printing300
Setting Paper Dimensions (Custom Size)301
Editing the Print Document or Reprinting from the Print History303
Changing the Print Quality and Correcting Image Data306
Setting the Print Quality Level (Custom)307
Printing a Color Document in Monochrome309
Specifying Color Correction311
Optimal Photo Printing of Image Data313
Adjusting Colors with the Printer Driver314
Printing with ICC Profiles316
Adjusting Color Balance319
Adjusting Color Balance Using Sample Patterns (Printer Driver)321
Adjusting Brightness325
Adjusting Intensity327
Adjusting Contrast329
Adjusting Intensity/Contrast Using Sample Patterns (Printer Driver)331
Overview of the Printer Driver335
Canon IJ Printer Driver336
How to Open the Printer Driver Setup Window337
Canon IJ Status Monitor338
Checking the Ink Status from Your Computer339
Canon IJ Preview340
Deleting the Undesired Print Job341
Instructions for Use (Printer Driver)342
Printer Driver Description344
Quick Setup Tab Description345
Main Tab Description351
Page Setup Tab Description357
Maintenance Tab Description369
Canon IJ Preview Description376
Canon IJ XPS Preview Description379
Canon IJ Status Monitor Description387
Updating the MP Drivers390
Obtaining the Latest MP Drivers391
Deleting the Unnecessary MP Drivers392
Before Installing the MP Drivers393
Installing the MP Drivers394
Printing Using the Operation Panel of the Machine395
Printing Template Forms such as Lined Paper or Graph Paper396
Printing with the Access Point Mode399
Copying401
Making Copies402
Setting Items for Copying404
Reducing or Enlarging a Copy406
About Special Copy Menu407
Copying Two Pages to Fit Onto a Single Page408
Copying Four Pages to Fit Onto a Single Page410
Copying Thick Originals such as Books412
Copying Without Borders413
Collated Copying415
Scanning416
Scanning from a Computer417
Scanning with IJ Scan Utility418
What Is IJ Scan Utility (Scanner Software)419
Starting IJ Scan Utility421
Easy Scanning with Auto Scan422
Scanning Photos423
Scanning Documents424
Scanning with Favorite Settings425
Scanning Items Larger than the Platen (Image Stitch)426
Scanning Multiple Items at One Time430
Scanning Multiple Documents at One Time from the ADF (Auto Document Feeder)433
Saving after Checking Scan Results437
Sending Scanned Images Via E-Mail440
Extracting Text from Scanned Images (OCR)443
IJ Scan Utility Screens446
IJ Scan Utility Main Screen447
Settings Dialog Box449
Data Format Settings Dialog Box487
Save Settings Dialog Box489
Image Stitch Window491
Scanning with Application Software that You Are Using (Scangear)496
What Is Scangear (Scanner Driver)497
Scanning with Advanced Settings Using Scangear (Scanner Driver)499
Starting Scangear (Scanner Driver)500
Scanning in Basic Mode501
Scanning in Advanced Mode504
Scanning Multiple Documents from the ADF (Auto Document Feeder) in Advanced Mode506
Scanning Multiple Documents at One Time with Scangear (Scanner Driver)508
Correcting Images and Adjusting Colors with Scangear (Scanner Driver)512
Correcting Images (Unsharp Mask, Reduce Dust and Scratches, Fading Correction, Etc.)513
Adjusting Colors Using a Color Pattern517
Adjusting Saturation and Color Balance519
Adjusting Brightness and Contrast521
Adjusting Histogram523
Adjusting Tone Curve527
Setting Threshold530
Scangear (Scanner Driver) Screens531
Basic Mode Tab532
Advanced Mode Tab539
Input Settings545
Output Settings547
Image Settings550
Color Adjustment Buttons555
Preferences Dialog Box558
Scanner Tab559
Preview Tab562
Scan Tab564
Color Settings Tab565
Placing Items (When Scanning from a Computer)567
Adjusting Cropping Frames (Scangear)570
General Notes (Scanner Driver)574
Useful Information on Scanning576
Adjusting Cropping Frames in the Image Stitch Window577
Resolution578
Data Formats580
Color Matching581
IJ Network Scanner Selector EX Menu and Setting Screen582
Uninstalling IJ Network Scanner Selector EX585
Other Scanning Methods586
Scanning with WIA Driver587
Scanning Using the Control Panel (Windows XP Only)591
Placing Items (When Scanning from a Computer)593
Scanning from the Operation Panel of the Machine596
Forwarding Scanned Data to the Computer Using the Operation Panel of the Machine597
Setting Items for Scanning Using the Operation Panel of the Machine601
Network Scan Settings603
Selecting a Response to Commands from the Operation Panel Using IJ Scan Utility607
Scanning with the Access Point Mode610
Faxing612
Preparing for Faxing613
Connecting the Telephone Line614
Setting the Telephone Line Type617
Setting the Receive Mode618
Setting the Sender Information622
Sending Faxes Using the Operation Panel of the Machine626
Sending Faxes with the Numeric Buttons627
Resending Faxes (Redialing a Busy Number)630
Sending Faxes Using Useful Functions632
Sending a Fax after Speaking on Telephone633
Sending a Fax Using the Memory Dialing Feature635
Searching a Registered Recipient by Name637
Sending the same Document to Several Recipients (Sequential Broadcasting)639
Preventing Mistransmission of Faxes641
Using the on Hook Dial Function643
Registering Recipients645
Registering Recipients Using the Operation Panel of the Machine646
Registering Recipients to Coded Memory Dial647
Registering Recipients for Group Dial650
Changing Registered Information652
Deleting Registered Information654
Printing a List of the Registered Destinations655
Registering Recipients Using Speed Dial Utility656
Starting up Speed Dial Utility657
Speed Dial Utility Dialog Box658
Saving Registered Information on the Machine to Your Computer660
Registering a Fax/Telephone Number Using Speed Dial Utility661
Changing a Fax/Telephone Number Using Speed Dial Utility663
Deleting a Fax/Telephone Number Using Speed Dial Utility665
Changing Sender Information Using Speed Dial Utility666
Registering/Changing Rejected Number Using Speed Dial Utility667
Machine668
Uninstalling Speed Dial Utility669
Receiving Faxes670
Receiving Faxes671
Changing the Paper Settings675
Memory Reception677
Receiving Faxes Using Useful Functions679
Remote Reception680
Rejecting Fax Reception681
Using the Caller ID Service to Reject Calls684
Other Useful Fax Functions685
Using the Information Services686
Transmission/Reception of Faxes Using ECM688
Document Stored in Machine's Memory689
Printing a Document in Machine's Memory690
Deleting a Document in Machine's Memory692
Summary of Reports and Lists694
Sending Faxes from a Computer699
Sending a FAX (Fax Driver)700
Creating an Address Book (Fax Driver)704
Setup When Opening the Address Book for the First Time (Windows XP)708
Edit or Remove a Recipient from an Address Book (Fax Driver)709
Search for a Recipient in an Address Book (Fax Driver)713
Troubleshooting Problems Sending Faxes (Fax Driver)715
General Notes (Fax Driver)717
Troubleshooting719
Problems with Network Communication720
Problems with the Machine While Using with Network721
The Machine Stopped Working Suddenly722
Ink Remaining Level Is Not Displayed on Printer Status Monitor of the Machine724
Printing Speed Is Slow725
Cannot Use the Machine on Replacing an Access Point or Changing Its Settings726
Cannot Detect a Machine on a Network727
Cannot Detect the Machine When Setting up Network Communication728
Cannot Detect the Machine During Wireless LAN Setup: Check 1729
Cannot Detect the Machine During Wireless LAN Setup: Check 2730
Cannot Detect the Machine During Wireless LAN Setup: Check 3731
The Machine Cannot be Detected in the Wireless LAN732
Other Problems with Network734
Forgot an Access Point Name, SSID, or a Network Key735
The Message Is Displayed on the Computer Screen During Setup736
The Admin Password Set to the Machine was Forgotten737
Checking Information about the Network738
Packets Are Sent Steadily740
How to Restore the Machine's Network Settings to Factory Default741
Problems with Printing742
Printing Does Not Start743
Paper Jams745
Paper Does Not Feed Properly/"No Paper" Error Occurs746
Copying/Printing Stops before It Is Completed748
Problems with Printing Quality749
Print Results Not Satisfactory750
Cannot Print to End of Job751
No Printing Results/Printing Is Blurred/Colors Are Wrong/White Streaks752
Colors Are Unclear755
Lines Are Misaligned756
Line Does Not Print or Prints Partially757
Image Does Not Print or Prints Partially758
Printed Paper Curls or Has Ink Blots759
Paper Is Smudged/Printed Surface Is Scratched760
Back of the Paper Is Smudged764
Vertical Lines Are Printed on the Sides of the Printout765
Colors Are Uneven or Streaked766
Ink Is Not Ejected768
Problems with Scanning769
Problems with Scanning770
Scanner Does Not Work771
Scangear (Scanner Driver) Does Not Start772
Error Message Appears and the Scangear (Scanner Driver) Screen Does Not Appear773
Cannot Scan Multiple Items at One Time774
Cannot Scan Properly with Auto Scan775
Slow Scanning Speed776
There Is Not Enough Memory." Message Is Displayed777
Computer Stops Operating During Scanning778
Scanner Does Not Work after Upgrading Windows779
Scanned Image Does Not Open780
Scan Results Not Satisfactory781
Scan Quality (Image Displayed on the Monitor) Is Poor782
Scanned Image Is Surrounded by Extra White Areas783
Cannot Scan at the Correct Size784
Panel785
Item Is Placed Correctly, but the Scanned Image Is Slanted786
Scanned Image Is Enlarged (Reduced) on the Computer Monitor787
Software Problems788
Problems with Faxing790
Problems Sending Faxes791
Problems Receiving Faxes794
Cannot Send a Fax Clearly798
Telephone Problems799
Problems with the Machine800
The Machine Cannot be Powered on801
Cannot Connect to Computer with a USB Cable Properly802
Cannot Communicate with the Machine with USB Connection803
LCD Cannot be Seen at All804
An Unintended Language Is Displayed on the LCD805
Printer Status Monitor Is Not Displayed806
Problems with Installation/Downloading807
Cannot Install the MP Drivers808
Easy-Webprint EX Does Not Start up or Easy-Webprint EX Menu Does Not Appear810
How to Update MP Drivers in Network Environment811
Uninstalling IJ Network Tool812
About Errors/Messages Displayed813
If an Error Occurs814
A Message for Faxing Is Displayed on the LCD815
A Message Is Displayed818
If You Cannot Resolve the Problem823
Support Code List824
Support Code List (When Paper Is Jammed)826

Canon MX475 - Scanner Does Not Work

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