Cisco MCS 7800 Series

Cisco MCS 7800 Series

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Americas Headquarters

Cisco Systems, Inc.

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San Jose, CA 95134-1706

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Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 527-0883

Cisco TelePresence Multipoint Switch

Release 1.1 Administration Guide

August 4, 2008

Customer Order Number:

Text Part Number: OL-12586-02

Table of Contents

Questions and Answers:

J
Joseph FranklinJul 30, 2025
Why does my Cisco MCS 7800 show 'Service not available' for CTMS to CUVC calls?
- M
  Michael GriffinJul 30, 2025
  If your Cisco Switch using Cisco TelePresence Interoperability shows a “Service not available” error when CTMS tries to call CUVC, it might be due to an insufficient number of available ports. Check to see if there are sufficient ports. Also, ensure that the number dialed for the CUVC connection is defined to Unified CM as a SIP trunk and is correctly configured.
E
Elizabeth WilliamsAug 5, 2025
What to do if scheduled meetings don't connect on Cisco MCS 7800 Switch?
- C
  crystal07Aug 5, 2025
  If your Cisco Switch scheduled meetings aren’t connecting, check the registration status of the CTMS on the CTM page. Also, verify that the scheduled meeting is listed on the CTMS under Scheduled Meetings.
J
James BaldwinAug 11, 2025
How to troubleshoot Cisco MCS 7800 Switch when unable to connect to static or ad hoc meetings?
- S
  Samuel OconnorAug 11, 2025
  If you are unable to connect to static meetings or initiate ad hoc meetings on your Cisco Switch, verify network connectivity. Also, verify the IP address of the CTMS configured on Unified CM SIP trunk.
D
Danielle BakerAug 17, 2025
What to do if Cisco MCS 7800 cannot connect to ad hoc meetings but connects to static meetings?
- R
  Rachel JohnsonAug 17, 2025
  If you can't connect to ad hoc meetings but can connect to static meetings on your Cisco Switch, verify that the CTS endpoints numbers are entered correctly. Also, verify that rooms are available.
D
Danielle PattersonAug 23, 2025
How to fix Cisco MCS 7800 when it connects to ad hoc but not static meetings?
- R
  Richard StephensAug 23, 2025
  If your Cisco Switch is unable to connect to static meetings but able to connect to ad hoc meetings, verify that the static number being dialed is a valid number. Also, verify that the SIP Trunk security profile “Outbound transport type” is set to “UDP,” and that all Unified CM servers are entered in Unified CM settings.

Cisco MCS 7800 Series Specifications

General

Brand	Cisco
Model	MCS 7800 Series
Category	Switch
Language	English

Summary

Using CTMS Administration Software

CTMS User Interface Components

Describes the main sections of the CTMS Administration software user interface: Header, System Status, Navigation Pane, Content Area.

Configuring Cisco Unified Communications Manager for CTMS

Logging into Unified CM Administration

Provides step-by-step instructions for accessing the Unified CM Administration application.

Creating SIP Trunk Security Profile and Trunk

Guides through creating a SIP trunk security profile and a SIP trunk for CTMS communication.

Configuring Route Patterns for CTMS

Explains how to configure route patterns in Unified CM to direct calls to the CTMS system.

Installing CTMS Administration Software

Prerequisites for CTMS Software Installation

CTMS Administration Software Installation Steps

Provides a detailed walkthrough of the CTMS Administration software installation process.

Configuring CTMS Administration Software

System Settings Configuration

Covers configuration of IP, Access, QoS, Resource Management, and SNMP settings.

Unified Communications Manager Settings

Details configuration for Unified CM, including CM and SIP profile settings.

TelePresence Manager and Access Management Configuration

Troubleshooting the CTMS System

Viewing CTMS Alarms and System Error Messages

Explains how to view and interpret system alarms and error messages using the CTMS interface.

Configuring Severity Levels for Errors and Alarms

Log File Management and Filtering

Monitoring CTMS System Processes

Monitoring CTMS System Status and Performance

Explains how to view snapshots of CPU load, memory, traffic, and network connections.

Monitoring and Restarting System Processes

Viewing Call Statistics for Active Meetings

Interoperability with Legacy Video Conferencing Devices

How Cisco TelePresence Interoperability Works

Prerequisites for Interoperability Configuration

Configuring Unified CM for Interoperability

Guides on creating SIP trunk security profiles and trunks for CUVC interoperability.

Configuring CUVC for Interoperability

Details the steps to configure CUVC settings, including SIP and H.323 signaling.

Configuring CTMS for Interoperability

Explains how to set up static meetings in CTMS in 'interop mode' for CUVC connections.

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