Cisco Small Business Pro - Page 5

Idle State Toolbar ............................................................................................................................................. 5-10
Incoming Call Toolbar ...................................................................................................................................... 5-11
Dial-Tone State Toolbar ................................................................................................................................... 5-11
Connected Call Toolbar .................................................................................................................................... 5-12
Held Call Toolbar .............................................................................................................................................. 5-13
Transfer Pending Toolbar ................................................................................................................................ 5-13
Conference Pending Toolbar ............................................................................................................................ 5-14
Two Connected Parties Toolbar ....................................................................................................................... 5-14
Conference Toolbar .......................................................................................................................................... 5-15
ANSWERING CALLS ................................................................................................................................................... 5-15
Answering the Next Call ................................................................................................................................... 5-16
To Answer the Next Call ................................................................................................................................... 5-16
Answering a Specific Call ................................................................................................................................. 5-16
Answering from the phone .............................................................................................................................. 5-16
Answering from the Call Notification window ................................................................................................. 5-16
Automatically Answering Calls ........................................................................................................................ 5-17
TRANSFERRING CALLS ................................................................................................................................................ 5-17
Transfer to a manually entered number .......................................................................................................... 5-17
Transfer using Directory .................................................................................................................................. 5-18
Transfer using Telephone Status Window ....................................................................................................... 5-18
Transfer to an Alternate Number .................................................................................................................... 5-18
Transfer to Contact’s Manager/Assistant ........................................................................................................ 5-19
Transfer to a Contact’s Group .......................................................................................................................... 5-19
Transfer to System Speed Number .................................................................................................................. 5-19
Transfer by Drag and Drop .............................................................................................................................. 5-20
To Toggle Auto-Transfer Option ...................................................................................................................... 5-20
OPERATOR CALL HANDLING OPTIONS ........................................................................................................................... 5-21
When a Person is Not Available ....................................................................................................................... 5-21
When a Person is Away but In the Office ......................................................................................................... 5-21
When a Person is On Call ................................................................................................................................. 5-22
RECONNECT EXTENDED CALLS ..................................................................................................................................... 5-22
Recall a Transferred Call .................................................................................................................................. 5-22
Reconnect a Specific Call .................................................................................................................................. 5-23
Pick up from the directory................................................................................................................................ 5-23
MAKING CALLS ........................................................................................................................................................ 5-23
Using Call Control window ............................................................................................................................... 5-23
Using Directory window ................................................................................................................................... 5-25
DISCONNECTING CALLS .............................................................................................................................................. 5-26
PLACING CALL ON HOLD ............................................................................................................................................ 5-27
PICKING UP CALLS ..................................................................................................................................................... 5-28
Picking up a call ............................................................................................................................................... 5-28
Group Pickup .................................................................................................................................................... 5-28
PARKING CALLS ........................................................................................................................................................ 5-29
CONFERENCING CALLS ............................................................................................................................................... 5-29
MAKING A PAGE ANNOUNCEMENT .............................................................................................................................. 5-30
FORWARDING CALLS ................................................................................................................................................. 5-31
DEVICE SETTINGS ...................................................................................................................................................... 5-31
Dial-Through .................................................................................................................................................... 5-31
Auto-Answer .................................................................................................................................................... 5-31
Auto-Transfer ................................................................................................................................................... 5-32