D15329.08 SX20 Administrator Guide CE9.2, NOVEMBER 2017.   www.cisco.com — Copyright © 2017 Cisco Systems, Inc. All rights reserved. 
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Cisco TelePresence SX20 Quick Set  Administrator Guide
You can customize the user interface to allow control of 
peripherals in a meeting room, for example lights and blinds, or to 
modify the video system’s behavior by triggering macros.
This allows for the powerful combination of a control system’s 
functionality and the video system's user-friendly user interface 
(Touch 10).
Example in-room control panel
Consult the CE Customization guide for full details about how to 
design custom user interface panels (in-room control panels) 
using the In-Room Control editor, and how to use the video 
system’s API to program the in-room controls. Go to: 
► https://www.cisco.com/go/in-room-control-docs
In-room control architecture
You need a Cisco video system with a Touch 10 controller, and a 
control system. The control system may be a third-party system, 
such as Crestron or AMX, with hardware drivers for peripherals. 
It is the control system, not the video system, that controls the 
peripherals.
When you program the control system you must use the video 
system’s API (events and commands) in order to connect with the 
controls on the video system's user interface.
Video system
Control system
Blinds
Climate
Lights
Other...
In-room 
control 
editor
API
Touch10
In-room control schematics
The video system’s macro framework may also serve as a 
control system. In this case the control system can use the video 
system’s API to trigger all sorts of local functionality: Speed dial, 
language selection, customized system reset, and much more.
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Customize the video system's Touch 10 user interface