D15329.08 SX20 Administrator Guide CE9.2, NOVEMBER 2017. www.cisco.com — Copyright © 2017 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence SX20 Quick Set Administrator Guide
Get a new HTTPFeedback address from TMS
When a video system is added to Cisco TelePresence
Management Suite (TMS), it is automatically configured to
send information (events) back to TMS. The video system
receives the address that these events should be sent to from
TMS (HTTPFeedback address). If this address is absent or
misconfigured, the video system cannot send events to TMS.
Missing response to events
If the video system does not receive a response to an event, it will
retry sending it to the HTTPFeedback address up to 10 times at 1
second intervals.
If the video system does not receive a response to any of the
retries, the endpoint deletes the HTTPFeedback address and
cannot send events to TMS anymore.
This causes loss of Call Detail Records (CDR) on TMS.
Get a new HTTPFeedback address from TMS
In order to get a new address to send events to, you must restart
the video system and wait for the next management address push
from TMS (scheduled or triggered by the TMS administrator).
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