D15329.08 SX20 Administrator Guide CE9.2, NOVEMBER 2017. www.cisco.com — Copyright © 2017 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence SX20 Quick Set Administrator Guide
Sign in to the web interface and navigate to Maintenance >
System Recovery.
Revert to the previously used software image
About the previously used
software image
If there is a severe problem with the video
system, switching to the previously used
software image may help solving the
problem.
If the system has not been factory reset
since the last software upgrade, the
previously used software image still
resides on the system. You do not have to
download the software again.
We recommend you to back up the log files and configuration
of the video system before you swap to the previously used
software image.
Back up log files and system configuration
1. Select the Backup tab.
2. Click Download Logs and follow the instructions to save the
log files on your computer.
3. Click Download Configuration Backup and follow the
instructions to save the configuration file on your computer.
Revert to the previously used software image
Only administrators, or when in contact with Cisco technical
support, should perform this procedure.
1. Select the Software Recovery Swap tab.
2. Click Switch to software: cex.y.z..., where x.y.z indicates the
software version.
3. Click Yes to confirm your choice, or Cancel if you have
changed your mind.
Wait while the system resets. The system restarts automatically
when finished. This procedure may take a few minutes.
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