D15329.08 SX20 Administrator Guide CE9.2, NOVEMBER 2017. www.cisco.com — Copyright © 2017 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence SX20 Quick Set Administrator Guide
In an error situation it may be required to factory reset the Touch
controller to recover connectivity. This should be done only when
in contact with the Cisco support organization.
When factory resetting the Touch controller the pairing
information is lost, and the Touch itself (not the video system) is
reverted to factory defaults.
It is not possible to undo a factory reset.
Factory reset Cisco Touch 10
About pairing and how to
connect Touch 10 to the
video system
In order to use the Touch 10 controller,
Touch 10 must be paired to the codec via
LAN (remote pairing).
Read about pairing and how to connect
Touch 10 to the video system in the
► Connect the Touch 10 controller
chapter.
1. Open the small cover at the rear to find the reset button.
2. Press and hold the reset button until the mute button at the
front starts blinking (approximately 5 seconds). Then release
the button.
Touch 10 automatically reverts to the default factory settings
and restarts.
Touch 10 must be paired to the video system anew.
When successfully paired it receives a new configuration
automatically from the video system.
Mute button starts blinking
Open the cover to
find the reset button
Reset button
This chapter applies to the new Touch 10 controller that was
launched late 2017 (Cisco Touch 10). This device is identified
by the logo on front, and fewer connectors at the back.
See previous page for the older version.
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