D15329.08 SX20 Administrator Guide CE9.2, NOVEMBER 2017. www.cisco.com — Copyright © 2017 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence SX20 Quick Set Administrator Guide
Sign in to the web interface, navigate to Maintenance > System
Recovery and select the Remote Support User tab.
The remote support user should only be enabled for
troubleshooting reasons when instructed by Cisco TAC.
Create a remote support user
About the remote support
user
In cases where you need to diagnose
problems on the video system you can
create a remote support user.
The remote support user is granted read
access to the system and has access to
a limited set of commands that can aid
troubleshooting.
You will need assistance from Cisco
Technical Assistance Center (TAC) to
acquire the password for the remote
support user.
Create remote support user
1. Click Create user.
2. Open a case with Cisco TAC.
3. Copy the text in the Token field and send
it to Cisco TAC.
4. Cisco TAC will generate a password.
The remote support user is valid for seven
days, or until it is deleted.
Delete remote support user
Click Delete user.
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