Chapter 5: Service
Service and repair 77
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Service and repair
Should your Cobham SATCOM product fail, please contact your dealer or
installer, or the nearest Cobham SATCOM partner. You will find the
Technical Service Partner list on www.cobham.com/satcom where you also
find the Cobham SYNC Partner Portal, which may help you solve the
problem. Your dealer, installer or Cobham SATCOM partner will assist you
whether the need is user training, technical support, arranging on-site repair
or sending the product for repair. Your dealer, installer or Cobham SATCOM
partner will also take care of any warranty issue.
Repack for shipment
Should you need to send the product for repair, please read the below
information before packing the product.
The shipping cartons for the mini-C system have been carefully designed to
protect the equipment during shipment. The cartons and their associated
packing material should be used when repacking for shipment. Attach a tag
indicating the type of service required, return address, model number and
full serial number. Mark the carton “FRAGILE” to ensure careful handling.
Software update
For details on software update, see the installation manual [1].
Correct shipment is the customer’s own responsibility.
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