COMO AUDIO Amico - Error Messages and Troubleshooting; Common Error Message Descriptions

Error messages and Troubleshooting
a) Error messages
Message
Description
Example
Failed to connect
Correct key entered but router rejects
MAC filtering enabled on
request.
router.
Cannot recognize file format -
Received .wma, but found
Format error
the stream wasn’t WMA
independent of network.
when trying to decode.
Network error
Problem is past the router - incorrect
data being received from network.
Data obtained from server is
unreadable.
Network not ready
Problem with connection to router.
Router switched off.
Problem is past the router - no
Streaming Internet station
Network timeout
response being received from
and suddenly station
network.
becomes unavailable.
No UPnP media found
No UPnP servers found.
No USB device found
Trying to access USB menu
but no USB plugged in.
Service not available (DAB)
No DAB reception.
Allow access for the unit in
Unauthorized
Access not granted by UPnP server.
your computer’s UPnP
server settings.
Update failed
Software update failed.
USB device unsupported
Unsupported USB device plugged in.
USB error
General USB problems.
USB read error
Unable to read particular data from
Bad memory sector found
memory.
on USB device.
USB underpowered
Power failure to USB device - user
has to remove the device.
Spotify mode - No Spotify account
‘Waiting for Users
credentials available. Connect to the
unit using a Spotify Connect account.
‘Start Spotify,
Select device’
Spotify mode – Waiting for playback
information; for example, when the
audio playback is moved by the
Spotify App to a different unit or the
smart device itself.
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