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COMO AUDIO Amico - Troubleshooting Common Issues; Audio and Signal Problems; Network Connectivity Solutions; Internet Radio Playback Issues

COMO AUDIO Amico
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b) Troubleshooting
Problem
Cause
Solutions
FM: Hiss
Adjust the rear antenna.
DAB (optional):
Low signal strength
Relocate unit.
Burbling/intermittent
Rescan local (high-strength) stations only.
cut-out
DAB (optional): ‘No
stations available’
Low signal strength
As above, then rescan DAB stations.
message
Network down
Check that the network is working between
your computer and your router.
Obtain the unit’s MAC address by pressing
Router restricts access to
and holding the
Menu
knob > System
listed MAC addresses
settings > Network > View settings, and
add to router list.
Insufficient Wi-Fi signal
Locate the unit closer to the router; Get a Wi-Fi
strength
signal extender; Upgrade Wi-Fi service.
Cannot connect to
Unknown encryption
Change encryption method on router. WEP,
method
WPA, and WPA2 are supported.
network
Unusual network
Setup network manually by pressing and
holding the
Menu
knob > System settings
configuration
> Network > Manual settings.
Firewall preventing
access
Check the following ports are open on
your router: UDP and TCP ports 80 and
123; DNS port 53.
Windows shares: ports 135 139 and 445.
Windows Media Player: varies non-
Microsoft firewalls may require
configuration for UPnP.
Internet connection down
Check that your Internet is working with a
computer connected to the same network.
Cannot connect
to Internet
Firewall preventing
access
Check the following ports are open:
UDP and TCP ports 80 and 123; DNS
port 53.
Some Internet radio stations may
require additional ports to be opened.
Station not broadcasting,
overloaded, or
Cannot play a particular insufficient bandwidth.
Internet radio station Station using unknown
codec; Link out of date.
Can you play the same station from its website
on your computer? If not, the station is probably
down. Otherwise: reboot your router; Perform a
System reboot in the unit’s System settings
menu; Contact the station; Report the station
via the Internet portal (page 32).

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