This troubleshooting section outlines issues that you may encounter when using the
dispenser, and provides recommended actions.
For sites where the temperature falls below –10°C, power should only be removed
from the dispenser for servicing.
For all problems not listed here please contact your service agent
The C5000 electronics are
not working. The indicator
LEDs are off and nothing
happens when you lift the
nozzle (i.e., no beeps or
888888s are
displayed).
Unacceptable voltage spikes
are causing the fuses on the
C5000 to blow.
Fit a voltage-stabilising
UPS to the dispenser.
Contact your service
agent.
There is low input voltage.
Turn the dispenser off
and then on again.
Check power supply to
dispenser.
A display LCD segment is
always on or always off.
Contact your service
agent
When the Start button is
pressed the dispenser
does not display the
88888s and reset for
the next fill.
The dispenser number has not
been set.
Set the dispenser
number.
The Start button or nozzle
switch is faulty, stuck, or
broken.
Check that the nozzle
switch is operating
correctly and is not
broken. Check the
nozzle switch
mechanism is free to
move in and out.
Contact your service
agent.
The connection between the
forecourt controller and
dispenser communications
connection is faulty.
Check the forecourt
controller.
Contact your service
agent.
The dispenser is under
filling the vehicle
The pressure in the storage
cascades is lower than target
filling pressure.
This is not a dispenser
fault.
If cascade pressure is
above target filling
pressure, please contact
your service agent.
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