16-6 Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Beth Zanca Saved by: J Abercrombie Saved date: 07/01/99 11:12 AM
Part Number: 131511-001 File name: Ch16.doc
Solving Battery Problems
Continued
Problem Possible Cause Solution
Battery pack will not
fast charge
Battery pack was
exposed to tempera-
ture extremes.
Allow time for the battery
pack to return to room
temperature.
Battery pack has
exceeded its useful
life.
Replace the battery
pack.
Battery pack is already
fully charged.
Use the battery pack
without attempting to fast
charge it.
Computer shut down
and information was
lost when replacing
a battery pack
You removed a
battery from the
computer when the
computer had no
other source
of power.
Replace the discharged
battery pack with a fully
charged one or connect
the computer to external
power. Then turn on the
computer to determine if
any of your information is
recoverable.
Battery charge does
not last very long
Battery pack has been
exposed to extremely
warm temperatures.
Put the computer in a
cool place and recharge
the battery pack.
Battery pack has been
exposed to extremely
cold temperatures.
Put the computer in a
warm place and recharge
the battery pack.
Battery has partially
self-discharged.
Recharge the battery.
Power conservation is
disabled or set to
drain.
Reset the power
conservation level.
An external device is
draining the battery.
Turn off or remove
external devices when
not using them.
Battery gauge
appears inaccurate
There have been too
many partial charges
to the battery pack.
The battery pack must be
completely discharged
then recharged to
maintain battery gauge
accuracy.
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