Compaq dc5800 - Microtower PC Reference Guide

E Troubleshooting Without Diagnostics
This chapter provides information on how to identify and correct minor problems, such as diskette drive,
hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems
with the computer, refer to the tables in this chapter for probable causes and recommended solutions.
NOTE: For information on specific error messages that may appear on the screen during Power-On
Self-Test (POST) at startup, refer to Appendix A,
POST Error Messages on page 180.
Safety and Comfort
WARNING! Misuse of the computer or failure to establish a safe and comfortable work environment
may result in discomfort or serious injury. Refer to the Safety & Comfort Guide at
http://www.hp.com/
ergo for more information on choosing a workspace and creating a safe and comfortable work
environment. This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. For more information, refer to the Safety & Regulatory
Information guide.
Before You Call for Technical Support
If you are having problems with the computer, try the appropriate solutions below to try to isolate the
exact problem before calling for technical support.
●
Run the diagnostics utility. Refer to Chapter 1,
Computer Diagnostic Features on page 15 for more
information.
●
Run the Drive Protection System (DPS) Self-Test in Computer Setup. Refer to the Computer Setup
(F10) Utility Guide for more information.
●
Check the Power LED on the front of the computer to see if it is flashing red. The flashing lights
are error codes that will help you diagnose the problem. Refer to Appendix A,
POST Error
Messages on page 180 for more information.
●
If the screen is blank, plug the monitor into a different video port on the computer if one is available.
Or, change out the monitor with a monitor that you know is functioning properly.
●
If you are working on a network, plug another computer with a different cable into the network
connection. There may be a problem with the network plug or cable.
●
If you recently added new hardware, remove the hardware and see if the computer functions
properly.
●
If you recently installed new software, uninstall the software and see if the computer functions
properly.
Safety and Comfort 195

Compaq dc5800 - Microtower PC Specifications

General

Processor	Intel Core 2 Duo, Intel Pentium Dual-Core, Intel Celeron
Memory	Up to 8 GB DDR2 SDRAM
Graphics	Integrated Intel Graphics Media Accelerator 3100
Optical Drive	DVD-ROM, DVD+/-RW
Form Factor	Microtower
Expansion Slots	1 PCI, 2 PCIe x1, 1 PCIe x16
Audio	Integrated High Definition Audio
Network	Integrated Gigabit Ethernet
Ports	VGA, Serial, Parallel, PS/2, Audio in/out
Operating System	Windows Vista Business, Windows XP Professional
Power Supply	300W
USB Ports	8 USB 2.0 (2 front, 6 rear)