Compaq dc5800 - Microtower PC Reference Guide

Solving Audio Problems
If the computer has audio features and you encounter audio problems, see the common causes and
solutions listed in the following table.
Table E-7 Solving Audio Problems
Sound cuts in and out.
Cause Solution
Processor resources are being used by other open
applications.
Shut down all open processor-intensive applications.
Direct sound latency, common in many media player
applications.
In Windows XP only:
1. From the Control Panel, select Sounds and Audio
Devices.
2. On the Audio tab, select a device from the Sound
Playback list.
3. Click the Advanced button and select the Performance
tab.
4. Set the Hardware acceleration slider to None and the
Sample rate conversion quality slider to Good and
retest the audio.
5. Set the Hardware acceleration slider to Full and the
Sample rate conversion quality slider to Best and
retest the audio.
Sound does not come out of the speaker or headphones.
Cause
Solution
Software volume control is turned down or muted. Double-click the Speaker icon on the taskbar, then make sure
that Mute is not selected and use the volume slider to adjust
the volume.
Audio is hidden in Computer Setup. Enable the audio in Computer Setup: Security >
Device Security > Audio.
The external speakers are not turned on. Turn on the external speakers.
The audio device may be connected to the wrong jack on the
rear of the computer.
Ensure that the device is connected to the correct jack on the
rear of the computer.
External speakers plugged into the wrong audio jack on a
recently installed sound card.
See the sound card documentation for proper speaker
connection.
Digital CD audio is not enabled. Enable digital CD audio. In the Device Manager, right-click on
the CD/DVD device and select Properties. Make sure Enable
digital CD audio for this CD-ROM device is checked.
Headphones or devices connected to the line-out connector
mute the internal speaker.
Turn on and use headphones or external speakers, if
connected, or disconnect headphones or external speakers.
Computer is in standby mode. Press the power button to resume from standby mode.
Solving Audio Problems 215

Compaq dc5800 - Microtower PC Specifications

General

Processor	Intel Core 2 Duo, Intel Pentium Dual-Core, Intel Celeron
Memory	Up to 8 GB DDR2 SDRAM
Graphics	Integrated Intel Graphics Media Accelerator 3100
Optical Drive	DVD-ROM, DVD+/-RW
Form Factor	Microtower
Expansion Slots	1 PCI, 2 PCIe x1, 1 PCIe x16
Audio	Integrated High Definition Audio
Network	Integrated Gigabit Ethernet
Ports	VGA, Serial, Parallel, PS/2, Audio in/out
Operating System	Windows Vista Business, Windows XP Professional
Power Supply	300W
USB Ports	8 USB 2.0 (2 front, 6 rear)