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Precision II Operation and Maintenance Manual
1) The customer shall obtain a return authorization number from
the Continuum Service Department
2) The product must be properly packed in the original Continuum
shipping container. Additional shipping containers may be
purchased from Continuum if needed. All water must be re-
moved from the water-cooled products prior to packing
3) Freight and insurance (for the full value of the shipped goods)
charges must be prepaid by the Buyer and all risk of loss, dam-
age or delay in shipment shall be borne solely by the Buyer
4) After receipt of product, Continuum reserves the right to inspect
the product and to determine the cause of failure and warranty
status. Continuum shall have no duty to perform a warranty
repair where the product has suffered damage in shipment that
prevents a determination by Continuum of the cause or exist-
ence of the asserted defect
5) If the product is found to be under warranty it will be repaired
or replaced free of charge in accordance with the terms of the
Continuum warranty. The warranty period on a repaired or
replacement product shall be the balance of the warranty period
remaining on the original product, i.e. no new warranty is
created by such a repair
6) If the product is determined to be of a non-warranty status the
customer will be advised and a written purchase order for the
repair or service work will be required before the work begins.
The cost and terms of non-warranty service shall be according to
Continuum’s then prevailing policies which are subject to
change.
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