Contents
vi
DWC-1000 Wireless Controller User’s Guide
Restoring Factory Default Settings .......................................................................... 203
Rebooting the Wireless Controller ........................................................................... 204
Upgrading Firmware ................................................................................................ 205
Access Point Firmware Upgrade ....................................................................... 205
Wireless Controller Firmware Upgrade ............................................................. 206
Activating Licenses .................................................................................................. 208
Using the Command Line Interface ......................................................................... 210
9. Troubleshooting ............................................................................................. 211
LED Troubleshooting ............................................................................................... 212
Power LED is OFF ............................................................................................. 212
LAN Port LEDs Not ON ..................................................................................... 212
Troubleshooting the Web Management Interface ................................................... 213
Using the Reset Button to Restore Default Settings ............................................... 213
Problems with Date and Time ................................................................................. 214
Discovery Problems with Access Points ................................................................. 214
Connection Problems .............................................................................................. 214
Network Performance and Rogue Access Point Detection ..................................... 215
Using Diagnostic Tools on the Wireless Controller ................................................. 215
Pinging an IP Address ....................................................................................... 215
Using Traceroute ............................................................................................... 216
Performing DNS Lookups .................................................................................. 217
Capturing Log Packets ...................................................................................... 218
Checking Log Settings ....................................................................................... 219
Defining What to Log ................................................................................... 219
Tracking Traffic .................................................................................................. 221
Remote Logging ................................................................................................ 223
Wireless Controller Event Log ........................................................................... 226
IPsec VPN Log Messages ................................................................................. 227
Appendix A. Basic Planning Worksheet ............................................................ 228
Appendix B. Factory Default Settings ................................................................ 231
Appendix C. Glossary ......................................................................................... 233
Appendix D. Limited Lifetime Warranty ............................................................. 235
(USA and Canada Only) .......................................................................................... 235
Index ..................................................................................................................... 237
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