Getting
Help
Obtaining
Assistance
1 See
"Troubleshooting" on
page 71
for
information
and procedures
that
pertain
to
the problem
your
computer is
e
x
periencing.
2 Run
the Dell
Diagnostics (see
"Dell
Diagnostics"
on
page
73
).
3 Make a copy
of the
"Diagnostics Checklist" on page 143 and
fill it out.
4 Use Dell's extensive suite
of
online services available
at Dell
Support
(
support.dell.com
) for help
with
installation and troubleshooting procedures.
See
"Online Services" on page 140
for
a
mor
e
extensive
list of Dell
Support
online.
5
If the
preceding steps have
not
resolved
the
problem, contact
Dell
(see
"Contacting
Dell" on
page
143).
NOTE:
Call Dell Support from a telephone near or at the computer so
that a support representative can assist
you
with any necessary
procedures.
NOTE:
Dell's Express Service Code system may not be available in all
countries.
When
prompted by Dell's automated telephone system, enter your Express Service Code
to route
the
call directly
to the
proper support personnel.
If
you
do not
have an Express Service Code,
open
the Dell
Accessories
folder, double-click
the
Express Service Code icon, and
follow the directions.
For
instructions
on
using
the
support service,
see
"Technical Support and Customer Service"
on
page
139.
NOTE:
Some
of the following services are not always available in all locations outside the continental U.S.
Call your local Dell representative for information on availability ("Contacting Dell" on page 143).
Technical Support and Customer
Service
Dell's support service is available
to
answer your questions about Dellâ„¢ hardware.
Our
support
staff
uses
computer-based diagnostics
to
provide fast, accurate
answers.
To
contact Dell's support service,
see "Before You
Call" on
page 142, and
then
see
the contact
information for
your region
or
go
to support.dell.com.
Getting Help
139
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