Returns
that
are missing any
of the
preceding requirements
will
be refused
at Dell’s
receiving dock
and
returned
to you.
Before You
Call
NOTE:
Have your Express Service Code ready when you call.
The code helps Dell’s automated-support telephone
system
direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom of
your
computer).
Remember
to fill out the
Diagnostics Checklist.
If
possible,
turn on
your computer before you call
Dell
for
assistance and call
from
a telephone
at or
near
the
computer. You may be asked
to
type
some
commands
at the
keyboard, relay detailed
information during
operations,
or try
other
troubleshooting
steps possible only
at the
computer
itself.
Ensure
that the
computer documentation is
available.
CAUTION:
Before working inside your computer,
follow
the safety instructions
in
your Product
Information
Guide
.
142
Getting
Help
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