AutoTech
Service
Dell's automated support service—AutoTech—provides recorded
answers
to the
questions
most
frequently
asked by
Dell
customers abou
t
their
portable and desktop
computers.
When
you call AutoTech, use your touch-tone telephone
to
select
the
subjects
that
correspond
to your
questions.
For the
telephone number
to
call
for
your region, see
"Contacting
Dell" on
page
143.
Automated Order-Status
Service
To
check
on the
status
of
any
Dell
products
that
you have ordered, you can go
to
support.dell.com,
or
you can call
the
automated order-status service.
A
recording prompts you
for the information
needed
to
locate and report
on
your order.
For the
telephone number
to
call
for
your region, see
"Contacting
Dell"
on
page
143.
Problems With Your
Order
If
you have a problem
with
your order, such as missing parts, wrong parts,
or
incorrect
billing, contact
Dell for
customer assistance. Have your invoice
or
packing
slip
handy when you call.
For the telephone
number
to
call
for
your region, see
"Contacting
Dell" on
page
143.
Product
Information
If
you need
information
about
additional
products available
from Dell, or if
you would like
to
place
an
order,
visit the Dell
website
at
www.dell.com.
For the
telephone number
to
call
to
speak
to
a sales
specialist, see
the
contact numbers
for
your region (see
"Contacting
Dell" on
page
143).
Returning Items for Warranty Repair or
Credit
Prepare
all
items being returned, whether
for
repair
or
credit, as
follows:
1
Call Dell to
obtain a Return Material Authorization Number, and write
it
clearly and prominently
on
the
outside
of the box.
For
the
telephone number
to
call, see
the
contact numbers
for
your
r
egion.
2 Include a copy
of the
invoice and a letter describing
the
reason
for the
r
e
turn.
3 Include a copy
of the
Diagnostics Checklist indicating
the
tests you have
run
and any error messages
reported by
the Dell
Diagn
o
sti
c
s.
4 Include
any accessories
that
belong
with the
item(s) being returned (power cables, software
floppy
disks, guides, and so
on) if the
return is
for credit.
5 Pack
the
equipment
to
be returned
in
the original
(or
equivalent) packing
materials.
You are responsible
for
paying shipping expenses. You are also responsible
for
insuring any
product
returned, and you assume
the
risk
of
loss
during
shipment
to Dell. Collect On
Delivery
(C.O
.D.)
packages are
not accepted.
Getting Help
141
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