Diagnostics
Checklist
Name:
Date:
Addr
ess:
Phone
number:
Service Tag (bar code
on the
back
of the computer):
Express Service
Code:
Return
Material Authorization
Number
(if
provided by
Dell
support
technician):
Operating system and
version:
Devices:
Expansion
car
d
s:
Are you connected
to
a network? Yes
No
Network, version, and network
adapter:
Programs and
versions:
See your operating system
documentation
to
determine
the
contents
of the
system’s
start-up
files.
If the
computer is connected
to
a
printer, print
each
file.
Otherwise, record
the contents
of
each
file
before calling
Dell.
Error message, beep code,
or
diagnostic
code:
Description
of
problem and troubleshooting procedures you
performed:
Contacting
Dell
For
customers
in the United
States, call
800-WWW-DELL (800-999-3355).
Getting Help
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