•
If
necessary,
uninstall and then reinstall
the program.
B
A C K
U P
Y O U R
F I L E S
I M M E D I A T E L Y
U
S E
A
V I R U S
-
SCA N N I N G P R O G R AM TO C H E C K T H E HARD
D R I V E
,
F LOP P Y
D I S K S
,
O R
C D
S
S
A V E
A N D
C L O S E
A N Y
O P E N
F I L E S
O R
P R O G R A M S
A N D
S H U T
D O W N
Y O U R
C O M P U T E R
T H R O U G H
T H E
St a rt
M E N U
S
C A N
T H E C O M P U T E R F O R S P Y W A R E
— If you are experiencing
slow
computer performance, you frequently receive
pop-up advertisements, or you are having problems connecting to the Internet, your computer might be
infected
with
spyware.
Use an anti-virus program that includes anti-spyware protection (your program may require
an
upgrade) to scan the computer and remove
spyware.
For more information, go to
support.dell.com
and search for
the
keyword
spywar
e
.
R
U N
T H E
D
E L L
D
I A G NOS T I C S
— See "Dell Diagnostics" on page 73. If all tests run successfully, the error
condition
is related to a software
problem.
Memory
Problems
Fill out the
Diagnostics Checklist (see "Diagnostics Checklist"
on
page 143) as
you complete
these
checks.
CAUTION:
Before you begin any of the procedures
in
this section,
follow
the safety instructions
in
the
Product
Information
Guide
.
I
F
YOU
R E C E I V E
A N
I N S U F F I C I E N T M E M O R Y M E S S A G E
—
•
Save and close any open files and
e
x
it
any open programs you are
not
using
to
see
if that
resolves
the
problem.
•
See
the
software documentation
for minimum
memory requirements.
If
necessary, install
additional
memory
(
see
"Memory"
on
page
115).
•
Reseat
the
memory modules
to
ensure
that
your computer is successfully
communicating
with the
memory
(
see
"Memory"
on
page
115).
•
Run
the
Dell Diagnostics (see "Dell Diagnostics" on page
73).
I
F
YOU
EXP E R I EN C E O TH E R M EM O RY PR O B LEM S
—
•
Reseat
the
memory modules (see "Memory" on page
115)
to
ensure
that
your computer is successfully
communicating
with the memory.
•
Ensure
that
you are following
the
memory installation guidelines
(see "Memory" on page
115).
•
Run
the Dell
Diagnostics (see
"Dell
Diagnostics" on page
73).
Network
Problems
CAUTION:
Before you begin any of the procedures
in
this section,
follow
the safety instructions
in
the
Product
Information
Guide
.
General
C
H EC K T HE N E TWO R K C ABL E CO N N ECT O R
— Ensure that the network cable is firmly inserted into both
the
86
T
r
oubleshooti
ng
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