Sound and Speaker
Problems
Fill out the
Diagnostics Checklist (see "Diagnostics Checklist"
on
page 143) as
you complete
these
checks.
CAUTION:
Before you begin any of the procedures
in
this section,
follow
the safety instructions
in
the
Product
Information
Guide
.
No sound from integrated
speakers
A
D JUST T H E
W
I N D O W S V O L U M E C O N T R O L
— Double-click the speaker icon in the lower-right corner of your
screen. Ensure that the volume is turned up and that the sound is not muted. Adjust the volume, bass, or
tr
eble
controls to eliminate
distortion.
R
EIN STA L L T H E S O U N D
(
A U D I O
)
D R I V E R
— See "Reinstalling Drivers and Utilities" on page 100.
No sound from external
speakers
E
N S U RE
T H A T
THE S U BW O O FER
A N D
T H E S P E A K E RS A R E T U R N E D
O N
— See the setup diagram supplied with
the
speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate
distortion.
A
D JUST T H E
W
I N D O W S V O L U M E C O N T R O L
— Click or double-click the speaker icon in the lower-right corner of
your screen. Ensure that the volume is turned up and that the sound is not
muted.
D
I S C O NNECT H E A D PH ON ES F R O M THE H E ADPHO N E C O NNECT O R
— Sound from the speakers is
automatically
disabled when headphones are connected to the computer’s front-panel headphone
connector
.
T
E S T T H E E L E C T R I CA L O U T L E T
— Ensure that the electrical outlet is working by testing it with another device,
such
as a
lamp.
E
L I M I N A T E P O S S I B L E I N T E R F E R ENC E
— Turn off nearby fans, fluorescent lights, or halogen lamps to check for
interfer
ence.
R
EIN STA L L T H E A U D I O DR I V E R
—
See
"Reinstalling Drivers and
Utilities" on
page
100
.
R
U N
T H E
D
E L L
D
I A G NOS T I C S
— See "Dell Diagnostics" on page 73.
NOTE:
The volume control in some MP3 players overrides the Windows volume setting.
If
you have been listening
to
MP3 songs, ensure that you did not turn the player volume down or
off.
No sound from
headphones
C
H EC K T HE H E A DP H O NE CA BLE CON N E CTI O N
— Ensure that the headphone cable is securely inserted into
the
headphone
connector
.
A
D JUST T H E
W
I N D O W S V O L U M E C O N T R O L
— Click or double-click the speaker icon in the lower-right corner of
your screen. Ensure that the volume is turned up and that the sound is not
muted.
Touch Pad or Mouse
Problems
C
H E C K T H E T O U C H
P A D
S E T T I N G S
—
1
Click
Start
→
Control Panel
→
Printers and Other Hardware
→
Mouse
.
2
Try
adjusting
the settings.
90
T
r
oubleshooti
ng
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