NOTE:
The User Account Control window may appear.
If
you are an administrator on the computer,
click
Continue; otherwise, contact your administrator to continue the desired
action.
4
Click
Scan for and attempt
recovery
of bad
sectors
→
Start
.
E-Mail, Modem, and Internet
Problems
CAUTION:
Before you begin any of the procedures
in
this section,
follow
the safety instructions
in
the
Product
Information
Guide
.
NOTE:
Connect the modem to an analog telephone connector only. The modem does not operate while
it is
connected to
a
digital telephone
network.
®
C
H E C K
T H E
M
I C R O S O F T
O
U T L O O K
attachments:
E
XPR E S S
S
ECU R I T Y
S
E T T I NG S
— If you cannot open your
e-mail
1
In
Outlook
Express, click
T
ools
→
Options
→
Securit
y
.
2
Click
Do not allow attachments
to
remove
the checkmark.
C
H E C K
T H E
T E L E P H O N E
L I N E
C O N N E C T I O N
C
H E C K
T H E
T E L E P H O N E
C O N N E C T O R
C
O N N EC T
T H E
M O D E M
D I R E C T L Y
T O
T H E
T E L E P HO N E
W A L L
C O N N E C T O R
U
S E
A
D I F F E R E N T T E L E P H O N E
L I NE
—
•
Verify
that
the telephone line is connected
to
the connector on the modem. (The connector has
either
a green label
or
a connector-shaped icon next
to
it.)
•
Ensure
that
you insert
the
telephone
line
connector
into the
modem
until it clicks.
•
Disconnect
the
telephone
line from the
modem and connect
it to
a telephone. Listen
for
a dial
tone.
•
If
you have other telephone devices sharing the line, such
as
an answering machine, fax machine, sur
g
e
protector,
or line
splitter,
bypass
the
devices and connect
the
modem directly
to the
telephone
wall
connector.
If
you are using a
line that
is
3 m
(10
ft) or
more
in
length,
try
a shorter
one.
R
U N
T H E
M
O D E M
H
ELPER D IAG N O STI C S
— Click Start
→
All
Pr
o
g
r
a
m
s
→
Modem Helper. Follow the
instructions
on the screen to identify and resolve modem problems. (Modem Helper is not available on certain
computers.)
V
E R I F Y
T H A T
T H E M O D E M
IS
C O M MU N ICA T I N G
W IT H
W
I N D O W S
—
1
Click
Start
→
Control Panel
→
Printers and Other Hardware
→
Phone and Modem
Options
→
Modems
.
2
Click the COM port for
your
modem→
Properties
→
Diagnostics
→
Query
Modem
to
verify
that the
modem is communicating
with Windows.
If all
commands receive responses,
the
modem is operating
properly.
E
N S U RE
T H A T Y O U
A R E C O N N E C T E D T O T H E
I
N T E R NET
— Ensure that you have subscribed to an Internet
provider
.
With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click
the
checkmark to remove it and connect to the Internet. For help, contact your Internet service
provider
.
S
C A N
T HE C O M P U T E R F O R
S P YWAR E
— If you are experiencing slow computer performance, you
fr
equently
receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might
be
infected
with
spyware.
Use an anti-virus program that includes anti-spyware protection (your program may r
e
quir
e
an
upgrade) to scan the computer and remove
spyware.
For more information, go to
support.dell.com
and search for
T
r
oubleshooting
79
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