Dell PP04X - Double-Clicking the Dell Support Icon; Drive Problems

• Check your computing environment
• View the Dell Support Utility settings
• Access the help file for the Dell Support Utility
• View frequently asked questions
• Learn more about the Dell Support Utility
• Turn the Dell Support Utility off
Double-Clicking the Dell Support Icon
Double-click the icon to manually check your computing environment, view frequently aske d
questions, access the help file for the Dell Support Utility, and view Dell Support settings.
For more information about the Dell Support Utility, click the question mark ( ? ) at the top of the Dell ™
Support scr e en.
Drive Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide .
Fill out the Diagnostics Checklist (see "Dell Diagnostics" on page 73) as you complete these checks.
E N S U RE T H A T M I C R O S O F T
®
W I N D O W S
®
R E C O G N I Z E S T H E D R IV E —
In W i ndows XP:
• Click Start → My Computer .
In W i ndows V i sta:
• Click the Windows V i sta Start button → Co mpute r .
If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software to check for and
remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
T E S T T H E D R I V E —
• I nsert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.
• I nsert a bootable floppy disk and restart the computer.
C L EA N T H E D R IV E O R D I S K — See "Cleaning Your Computer" on page 145.
E N S U R E T H A T T H E C D I S S N A P P E D O N T O T H E S P I N D L E
C H E C K T H E C A B L E C O N N E C T I O N S
C H ECK FOR H A RD WA R E I N C O M PA TIB I L IT IE S — See "Using the Hardware Troubleshooter Tool in Microsoft
Windows XP and Windows Vista Operating Systems" on page 102.
R U N T H E D E L L D I A G NOS T I C S — See "Dell Diagnostics" on page 73 .
T r oubleshooting 77