Printer
Problems
Fill out the
Diagnostics Checklist (see "Diagnostics Checklist"
on
page 143) as
you complete
these
checks.
CAUTION:
Before you begin any of the procedures
in
this section,
follow
the safety instructions
in
the
Product
Information
Guide
.
NOTE:
If
you need technical assistance for your printer, contact the printer’s manufacturer
.
E
N S U R E
T H A T
T H E
P R I N T E R
I S
T U R N E D
O N
C
H EC K T HE P R I NTE R C A BLE C ON NE C TIO N S
—
•
See
the
printer documentation
for
cable connection
information.
•
Ensure
that the
printer cables are securely connected
to the
printer and
the computer.
T
E S T T H E E L E C T R I CA L O U T L E T
— Ensure that the electrical outlet is working by testing it with another device,
such
as a
lamp.
V
E R I F Y
T H A T
THE P R INT E R
IS
R E COG N I ZE D
B Y
W
I N D O W S
—
1
Click
Start
→
Control Panel
→
Printers and Other
Hardware
→
View
installed printers or fax
printers
.
2
If the
printer is listed, right-click
the
printer
icon.
3
Click
Properties
→
Ports
.
For a parallel printer, ensure
that the
Print to the following port(s):
setting
is
LPT1 (Printer Port)
.
For a USB printer, ensure
that the
Print to the following port(s):
setting is
USB
.
R
EIN STA L L T H E P R I N T E R D R I V E R
— See the printer
documentation
for
instructions
.
Scanner
Problems
CAUTION:
Before you begin any of the procedures
in
this section,
follow
the safety instructions
in
the
Product
Information
Guide
.
NOTE:
If
you need technical assistance for your scanner, contact the scanner’s manufacturer
.
C
H EC K TH E S C A N NER DO CU M E N T A T ION
— See the scanner
documentation
for setup and
troubleshooting
information.
U
N LOC K T H E SC A N NE R
— Ensure that your scanner is unlocked if it has a locking tab or
button.
R
E S T A R T
T H E
C O M P U T E R
A N D
T R Y
T H E
S C A N N E R
A G A I N
C
H EC K T HE C A B LE C ONN E C TI O N S
—
•
See
the
scanner
documentation
for
cable connection
information.
•
Ensure
that the
scanner cables are securely connected
to the
scanner and
the computer.
V
E R I F Y
T H A T
THE S C AN N E R
IS
R EC O G N IZE D
B Y
M
I C R O S O F T
W
I N D O W S
—
Click Start→Control
Panel→Printers and
Other
Hardware→Scanners and
Cameras
.
If
your scanner is listed,
W
i
nd
ows
recognizes
the scanner.
R
EIN STA L L T H E S C A N N E R D R I VER
— See the scanner
documentation
for
instructions.
T
r
oubleshooting
89
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