The computer does not start
up
E
N S U RE
T H A T
THE
AC
ADA P T ER
IS
FIR M L Y C O NN E C TE D T O TH E C O MPU T ER
A N D
T O T H E E L E C T R I C A L O U T L E T
.
The
computer stops responding
NOTICE:
You might lose data
if
you are unable to perform an operating system
shutdown.
T
U R N T HE C O M P U T E R O F F
— If you are unable to get a response by pressing a key on your keyboard or moving your
mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your
computer
.
A program stops responding or crashes repeatedly
NOTE:
Software usually includes installation instructions in its documentation or on
a
floppy disk or CD.
E
N D
THE P R OGR A M
—
1 Press
<Ctrl><Shift><Esc>
simultaneously.
2
Click
Task
Manager
→click
Applications
.
3
Click the
program
that
is no longer
r
e
sponding.
4
Click
End Task
.
C
H EC K TH E S O F TW AR E D OC UME N T A T I O N
— If necessary, uninstall and then reinstall the
program.
A program
is
designed for an
earlier
®
Windows
®
operating
system
R
U N
T H E
P
R O G R A M
C
O M P A T I B I L IT Y
W
I Z AR D
— The Program Compatibility Wizard configures a program so
it
runs in an environment similar to non-Windows XP operating system
environments.
1
Click
Start
→
All
Programs
→
Accessories
→
Program
Compatibility Wizard
→
Next
.
2 Follow
the
instructions on
the
scr
een.
A solid blue screen appears
T
U R N T HE C O M P U T E R O F F
— If you are unable to get a response by pressing a key on your keyboard or moving your
mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your
computer
.
Other
software problems
C
H EC K TH E S O F TW AR E D OC UME N T A T I O N O R C O N TA C T THE SO F TW A R E MA NU FA C T U R E R FO R
T R O U B L E S H O O T I N G
I N FOR MA T IO N
—
•
Ensure
that the
program is compatible
with
the operating system installed on your
computer
.
•
Ensure
that
your computer meets
the minimum
hardware requirements needed
to run the
softwar
e
.
See
the
software documentation
for information.
•
Ensure
that the
program is installed and configured
properl
y
.
•
Verify
that the
device drivers do
not conflict with the
program.
T
r
oubleshooting
85
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