Solving Problems 185
Problems writing to a CD-RW drive
DVD drive problems
NOTE: Because of different worldwide file types, not all DVD titles work in all DVD drives.
ADJUST THE WINDOWS VOLUME CONTROL — Click the speaker icon in
the lower-right corner of your screen.
• Ensure that the volume is turned up by clicking the slidebar and dragging it
up.
• Ensure that the sound is not muted by clicking any boxes that are checked.
TEST THE DRIVE WITH ANOTHER CD — Insert another CD to eliminate
the possibility that the original CD is defective.
CHECK THE SPEAKERS AND SUBWOOFER — See "Sound and Speaker
Problems."
ENSURE THAT WINDOWS RECOGNIZES THE DRIVE — Click the Start
button and click My Computer. If the CD drive is not listed, perform a full scan
with your antivirus software to check for and remove viruses. Viruses can
sometimes prevent Windows from recognizing the drive.
CLEAN THE DISC — Use a commercially available cleaning kit.
CLOSE OTHER PROGRAMS — The CD-RW drive must receive a steady
stream of data when writing. If the stream is interrupted, an error occurs. Try
closing all programs before writing to the CD-RW.
TEST THE DRIVE WITH ANOTHER DVD — Insert another DVD to
eliminate the possibility that the original DVD is defective.
ENSURE THAT WINDOWS RECOGNIZES THE DRIVE — Click the Start
button and click My Computer. If the DVD drive is not listed, perform a full scan
with your antivirus software to check for and remove viruses. Viruses can
sometimes prevent Windows from recognizing the drive.
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