Solving Problems 199
General Problems
The computer stops responding
A program stops responding
A program crashes repeatedly
NOTE: Software usually includes installation instructions in its documentation or on a floppy
disk or CD.
x
:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY — The floppy
drive cannot read the disk. Insert a floppy disk into the drive and try again.
TURN THE COMPUTER OFF — If your computer locks up and you are unable
to get a response by pressing a key on your keyboard or moving your mouse, press
and hold the power button for at least 8 to 10 seconds until the computer turns
off. Then press the power button again to turn on the computer. You might lose
data if you are unable to perform an operating system shutdown.
If the computer locks up and the power button fails to function properly, unplug
the power cable from the computer, wait for the computer to completely stop
running, and plug in the power cable. If the computer does not restart, press the
power button to restart the computer.
END THE PROGRAM —
Windows
®
XP, Windows 2000
1 Press <Ctrl><Shift><Esc> simultaneously.
2 Click Applications.
3 Click the program that is no longer responding.
4 Click End Task.
CHECK THE SOFTWARE DOCUMENTATION — Many software
manufacturers maintain websites with information that may help you solve the
problem. Ensure that you properly installed and configured the program. If
necessary, uninstall and then reinstall the program.
To Next Page
Loading...
