200 Solving Problems
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A program is designed for an earlier Windows operating system
A solid blue screen appears
Other software problems
IF YOU ARE USING WINDOWS XP, RUN THE PROGRAM
COMPATIBILITY WIZARD —
Windows XP provides a Program Compatibility Wizard that configures a
program so it runs in an environment similar to non-Windows XP operating
system environments.
1 Click the Start button, point to All Programs→ Accessories, and then click
Program Compatibility Wizard.
2 In the welcome screen, click Next.
3 Follow the instructions on the screen.
TURN THE COMPUTER OFF — If the computer does not respond to a
keystroke or a proper shutdown, press the power button for at least 8 to 10
seconds until the computer turns off. Press the power button again to restart the
computer. The chkdsk program automatically runs during the start-up process.
Follow the instructions on the screen.
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE
MANUFACTURER FOR TROUBLESHOOTING INFORMATION
BACK UP YOUR FILES IMMEDIATELY — If your computer has a CD-RW
drive or a zip drive installed, see the drive’s documentation for instructions.
ENSURE THAT YOU HAVE NOT MADE AN ERROR WHILE ENTERING
DATA — See the program documentation to make sure that the values or
characters you are entering are valid.
CHECK FOR VIRUSES — Use a virus-scanning program to check the hard
drive, floppy disks, or CDs.
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