Solving Problems 201
Other technical problems
RESTART THE COMPUTER — Save and close any open files, exit any open
programs, and then shut down your computer through the Start menu instead of
pressing the power button. Otherwise, you may lose data.
CHECK FOR COMPATIBILITY —
• Ensure that the program is compatible with the operating system installed on
your computer and that your computer meets the minimum hardware
requirements needed to run the software. See the software documentation for
information.
• If necessary, uninstall and then reinstall the program.
ENSURE THAT YOU PROPERLY INSTALLED AND CONFIGURED THE
PROGRAM — See the software documentation for information. If necessary,
uninstall and then reinstall the program.
RUN THE Dell Diagnostics — If all tests run successfully, the error condition
is related to a software problem.
CHECK FOR DEVICE DRIVER CONFLICTS —
• Verify that the program’s device drivers do not conflict with certain programs.
• Call the software manufacturer for technical assistance.
GO TO THE DELL SUPPORT WEBSITE — Go to support.dell.com for help
with general usage, installation, and troubleshooting questions.The support
website offers several different tools to help you such as Dell Forum — a chat
room where you can communicate with other Dell customers about their
computers and gain access to technical support through e-mail. See Finding
Information for Your Computer for more about the Dell Support website.
CALL DELL — If you cannot solve your problem by using the Dell Support
website, call Dell for technical assistance. See Technical Support Service for a
description of the hardware and software support provided by Dell.
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