Getting Help 279
Returns that are missing any of the preceding requirements will be refused at Dell’s
receiving dock and returned to you.
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-
support telephone system direct your call more efficiently.
Remember to fill out the Diagnostics Checklist. If possible, turn on your computer before
you call Dell for technical assistance and call from a telephone at or near the computer. You
may be asked to type some commands at the keyboard, relay detailed information during
operations, or try other troubleshooting steps possible only at the computer itself. Ensure
that the computer documentation is available.
CAUTION: Before working inside your computer, read the safety instructions in
your
System Information
Guide
.
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