214 Solving Problems
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No sound from headphones
RUN THE Dell Diagnostics —
• If the tests complete successfully, the controller is functioning properly.
• If the problem persists, or if the tests do not complete successfully, see
"Contacting Dell".
CHECK FOR INTERRUPT REQUEST CONFLICTS — See Resolving Software
and Hardware Incompatibilities.
CHECK THE HEADPHONE CABLE CONNECTION — Ensure that the
headphone cable is securely inserted into the headphone connector.
ADJUST THE WINDOWS VOLUME CONTROL — Click or double-click the
speaker icon in the lower-right corner of your screen. Ensure that the volume is
turned up and that the sound is not muted.
DISABLE DIGITAL MODE — Your headphones do not work if the CD drive is
operating in digital mode. To disable digital mode:
1 Click the Start button, click Control Panel, and then click Sounds, Speech,
and Audio Devices.
2 Click Sounds and Audio Devices.
3 Click the Hardware tab.
4 Double-click the name of your CD drive.
5 Click the Properties tab.
6 Uncheck the Enable digital CD audio for this CD-ROM device box.
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