Solving Problems 211
Serial or Parallel Device Problems
Fill out the Diagnostics Checklist as you complete these checks.
NOTE: If you are having a problem with a printer, see "Printer Problems."
VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS
®
—
Windows XP
1 Click the Start button.
2 Click Control Panel.
3 Click Printers and Other Hardware.
4 Click View installed printers or fax printers.
If the printer is listed, right-click the printer icon.
5 Click Properties, and then select the Ports tab. For a parallel printer, ensure
that the Print to the following port(s): setting is LPT1 (Printer Port). For a
USB printer, ensure that the Print to the following port(s): setting is USB.
Windows 2000
1 Click the Start button, point to Settings, and then click Printers.
If the printer is listed, right-click the printer icon.
2 Click Properties, and then select the Ports tab. For a parallel printer, ensure
that the Print to the following port(s): setting is LPT1 (Printer Port). For a
USB printer, ensure that the Print to the following port(s): setting is USB.
REINSTALL THE PRINTER DRIVER — See Reinstalling Drivers.
CHECK THE DOCUMENTATION FOR THE DEVICE — See the device’s
documentation for troubleshooting procedures.
ENSURE THAT THE DEVICE IS TURNED ON — Firmly press the device’s
power button.
CHECK THE DEVICE CABLE CONNECTIONS — Check the connector for
bent or broken pins. (It is normal for most device cable connectors to have
missing pins.) Ensure that the device cable is firmly connected to the computer.
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