DGH TECHNOLOGY SCANMATE FLEX - Repairs and Customer Support; Contacting DGH Technology, Inc.; Shipping and Battery Disabling

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6. Observe axial length measurements to be 12.60 mm +/- 0.1 mm. Readings outside these
limits do not necessarily indicate the device is out of calibraon. If an erroneous reading is
obtained, verify that the following fault condions are not present and repeat the
measurements on the reference test block:
A. Ensure excessive water is not on the reference test block. During the test mode, the
algorithm does not preclude measurement of tear lm as it does during normal
operaon. Therefore, if excessive water was placed on the reference block, the water
depth may be measured causing longer axial length measurements.
B. The reference test block is sensive to temperature. The block must be
stabilized at 72°F ±10°F before measurements are taken.
7. If the reference block readings are outside the limits stated, it is possible that the unit
is defecve and needs repair. Refer to the Repairs and Customer Support secon (below)
for informaon on contacng DGH Technology.
REPAIRS AND CUSTOMER SUPPORT
All repairs/replacements/modicaons are to be performed by DGH Technology, Inc. If you feel
there is a problem with the device, please contact DGH Technology, Inc.
Customers within the United States can contact DGH Technology, Inc. at the address and phone
number listed below. Customers outside of the United States should contact an authorized DGH
distributor to arrange service/repair.
DGH TECHNOLOGY, INC. PHONE: 610 594-9100
110 SUMMIT DRIVE, SUITE B FAX: 610-594-0390
EXTON, PA 19341 USA WEB: DGHTECHNOLOGY.COM
If shipping a device to for service or repair, the baery must be disabled. To disable the baery,
use a pick to slide the baery disable switch to the “O” posion. Refer to the Inial Setup and
Enabling / Disabling The Baery secon for informaon on enabling/disabling the device
baery.
WARNING: Device contains a Lithium Ion baery. Improper service/replacement of the
baery may cause damage to the device, excessive temperatures, re or explosion. The
Lithium Ion baery is only to be serviced/replaced by qualied service personnel.