DITEC ENTREMATIC HA9 - Troubleshooting; Common Door Operation Faults and Remedies

Entrematic Canada Inc.
Toll Free: 1-877-348-6837
info.ditec.ca@entrematic.com
www.ditecentrematic.ca
Entrematic USA Inc.
Toll Free: 1-866-901-4284
info.ditec.us@entrematic.com
www.ditecentrematic.us
Pg. 54
HA9 Manual V. 1.3
1019956
9.1 Common Faults
Fault
Possible reasons why
Remedies/Explanations
The door does not open
The motor does not start
Control switch is set to OFF
Change the setting of the control switch
Mains are missing
Check the mains switch
Activation unit does not function
Strap impulse inputs
Presence detection is activated
Check that there are no objects in the detection
zone
KILL activated
Deactivate KILL
Potentiometer SPTE not turned to 0°
Turn SPTE to 0°
The motor starts
Mechanical lock is locked
Unlock the lock
Something jammed beneath the door
Remove object
Electric striking plate is binding
Select lock release
Adjust striking
Arm system has come loose
Turn potentiometer SPTE until the door-stop hits
the stop-block. Put the door in required open
position. Tighten the arm system. Turn SPTE to 0°
The door does not close
Control switch is set to HOLD
Change the setting of the control switch
Presence impulse is activated
Remove objects in the detection zone
Something jammed beneath the door
Remove object
The operator has un-
known spring pretension
Too many adjustments carried out
a Turn up the potentiometer SPTE until it is
possible to loosen the door stop
b Remove the door stop and the arm system c
Unplug the mains and let spring close
d Unplug the motor plug
e Mount the drive arm from the arm system and
find the o-pre-tension by moving back and forth
f Loosen the arm
g Connect the motor plug h Connect the mains
i Turn the SPTE pot to 210° and wait until the
spindle stops turning
j Mount the door stop against the closing stop
block
k Turn down SPTE to 0º - operator is now factory
set
l Turn to section 5.1 to adjust open stop position
9.0 TROUBLESHOOTING