TROUBLESHOOTING 118
Printing (continued)
The E-42B appears in the
list of printers on the
customer’s workstation,
but certain jobs do not
print.
A PostScript error
1 Make sure that Print to PostScript Error in Setup is set to
Yes.
2 Check for error messages on the E-42B output.
An application problem
1 Print a job from a different application to determine if the
problem is associated with a particular application.
2 Make sure that the connection between the E-42B and the
workstation is working by downloading a Test Page from the
workstation, or by printing a simple file such as a text file.
3 Resend the problem file.
A print job stalls or stops
after one or a few pages.
Possibly one of the following:
• A PostScript or application error
• System software is corrupted
1 Cancel the E-42B print job.
2 If this fails to clear the problem, reboot the E-42B.
3 If the problem persists, choose the Clear Server command
from Command WorkStation.
4Set
Print Cover Page to Yes and resend the problem job.
The Cover Page will indicate “PS Error.”
For more information about the PostScript error,
double-click the problem job in the Command
WorkStation window.
5 If the problem persists, restore the backup, or reinstall
system software (see page 89).
Corrupt system software may cause the system to hang.
Incorrect or faulty DIMM
or faulty DIMM connection
1 Reseat the DIMMs to remove any oxidation on the connectors
(see page 65).
2 Verify memory amount on the Configuration page.
3 If the problem persists after replacing the DIMM,
replace the motherboard (see page 65).
Color quality is
inconsistent.
A copier/printer problem
Test the copier/printer and perform service, if necessary.
Seethe servicedocumentation that accompanies the copier/
printer.
Symptom Possible cause Suggested action
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