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12 Troubleshooting
HELIOS 600 Troubleshooting Instructions
There is mismatching and
overlap
in the 3D image.
Remove mismatched data and excessive tissue
using the Cut tool and rescan.
After bite registration,
there is a gap or
intersection between the
upper jaw and the lower
jaw.
Delete the incorrect bite view, and rescan. Enable bite
optimization option.
The margin line of the
preparation is unclear.
Adjust the scanner position to see the margin line with
good focus, then rescan.
The scan body is missing
after refinement.
Mark the implant areas correctly before scanning the
scan body.
Set proper Implant cut out diameter.
Precision degradation is
observed, or images are
not well-stitched during
acquisition.
Ensure that the lens window at the base of the scanner
is clean by wiping it with a moist, lint-free cloth or lens
tissue. Use a lens tissue or lint-free cloth to remove any
dust or water stains. Make sure the tip is firmly installed
and there are no dark edges on the live video.
Reconstruction of metallic
preparations is sometimes
difficult.
Adjust the scanner position (for example: distance or
angle) and scan more of the area.
Move the surgical light away from the patient to
decrease light scatter.
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