Table 6-3: Troubleshooting chart (continued)
Symptom Possible cause Action
Incorrect Tankbus termination • Check that there are two terminators on the
Tankbus (see section Termination).
• Check that terminations are placed at both ends
of the Tankbus.
• Check that the built-in termination in the
Rosemount 2410 Tank Hub is enabled.
Too many devices on the Tankbus • Check that the total current consumption of the
devices on the Tankbus is less than 250 mA, see
Power budget.
• Remove one or more devices from the Tankbus.
The Rosemount 2410 Tank Hub supports a
single tank. The multiple tank version of the
Rosemount 2410 supports up to 10 tanks.
No communication with
one or more devices on
the Tankbus
Cables are too long Check that the input voltage on the device
terminals is 9 V or more (see section Fieldbus
segment design).
Software or hardware failure • Check diagnostics information, see View and
configure diagnostic registers using
TankMaster
™
.
• Check Device Status input register, see Device
status.
• Contact Emerson Automation Solutions/
Rosemount Tank Gauging service department.
TankMaster does not
present measurement
data from one or more
devices connected to the
Tankbus. The devices
communicate on the
Tankbus and appear in the
Device Live List.
Incorrect configuration of the 2160
FCU slave database
Check the Modbus communication addresses in the
2160 FCU slave database. In TankMaster WinSetup
open the FCU Properties/Slave Database window. See
the Rosemount Tank Gauging System
Configuration Manual (Document No.
00809-0300-5100) for more information on how to
configure the 2160 FCU slave database.
Incorrect configuration of the
Rosemount 2460 tank database
Check the Modbus communication addresses in the
2460 tank database. In TankMaster WinSetup open
the 2460 Properties/Slave Database window. See the
Rosemount 2460 Reference Manual (Document No.
00809-0100-2460) for more information on how to
configure the 2460 tank database.
Service and troubleshooting Reference Manual
December 2019 00809-0100-2410
102 Reference Manual
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