Table 7-17: Troubleshooting Chart (continued)
Symptom Possible cause Action
FOUNDATION Fieldbus Card to
Transmitter Communication
Fault
• Verify Device Mode setting, should be
FOUNDATION Fieldbus (Parameter:
ENV_DEVICE_MODE)
• Restart method from Resource Block
• Reboot gauge (Cycle Power)
Level Measurement Failure • Check Power Supply
• Check the gauge configuration
(Transducer Block)
• Check that the mechanical installation
is correct
Temperature Measurement
Failure
• Check ambient temperature
(2)
• Restart gauge
• Contact Emerson Service Department
Volume Measurement Failure • Restart gauge
• Check gauge configuration using PC
Based configuration tool
No surface echo • Check signal strength
• Restart transmitter
• See Example 1: Product surface peak
not found
DB Error/ Microwave Unit
Error/ Configuration Error/
Other Error
• Restart transmitter
• Set database to default; load default
Database
• Download Application Software
• Call Service Center
SW Error/ Display Error/
Analog Out Error
• Restart transmitter
• Call Service Center
(1) A malfunctioning display panel may only be replaced by service personnel at the Emerson service department. A display
must not be replaced when the transmitter is in operation.
(2) If the Rosemount 5300 Level Transmitter has been exposed to temperatures outside the specified limits, the device may
stop its normal operation.
Service and troubleshooting Reference Manual
April 2019 00809-0100-4530
186 Rosemount 5300 Level Transmitter