Epson L18050 Series - Where to Get Help

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Where to Get Help

Technical Support Web Site..........................................158

Contacting Epson Support...........................................158

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Table of Contents2
Guide to this Manual6
Introduction to the Manuals6
Important Safety Instructions (Paper Manual)6
Start here (Paper Manual)6
User's Guide (Digital Manual)6
Information on the Latest Manuals6
Searching for Information6
Printing Only the Pages You Need7
About this Manual7
Marks and Symbols7
Notes on Screenshots and Illustrations8
Operating System References8
Trademarks9
Copyright9
Important Instructions10
Safety Instructions11
Safety Instructions for Ink11
Printer Advisories and Warnings11
Advisories and Warnings for Setting up the Printer12
Advisories and Warnings for Using the Printer12
Advisories and Warnings for Connecting to the Internet13
Advisories and Warnings for Using the Printer with a Wireless Connection13
Advisories and Warnings for Transporting or Storing the Printer13
Notes on the Administrator Password13
Protecting Your Personal Information14
Part Names and Functions15
Front16
Inside17
Rear18
Guide to the Control Panel19
Buttons and Functions20
Checking Lights and Printer Status21
Loading Paper, Discs, and PVC ID Cards24
Loading Paper25
Paper Handling Precautions25
List of Paper Type26
Loading Paper26
Loading Various Paper29
Loading a Disc30
Printable Discs30
Disc Handling Precautions30
Loading and Removing a Disc31
Loading PVC ID Cards33
Printable PVC ID Cards33
PVC ID Card Handling Precautions33
Loading and Removing PVC ID Card34
Printing37
Printing Photos38
Printing Photos from a Computer38
Printing Photos from Smart Devices38
Printing on Envelopes39
Printing on Envelopes from a Computer (Windows)39
Printing on Envelopes from a Computer (Mac OS)39
Printing Documents40
Printing from a Computer40
Printing Documents from Smart Devices54
Printing Onto a Disc Label55
Printing Photos Onto a Disc Label Using Epson Photo55
Printing on PVC ID Cards55
Printing on PVC ID Cards Using Epson Photo55
Printing Web Pages56
Printing Web Pages from a Computer56
Printing Web Pages from Smart Devices56
Printing Using a Cloud Service56
Maintaining the Printer58
Checking the Status of Consumable59
Cleaning the Paper Path for Paper Feeding Problems59
Improving Print Quality62
Checking and Cleaning the Print Head62
Running Power Cleaning63
Preventing Nozzle Clogging65
Aligning the Print Head65
Cleaning the Paper Path for Ink Smears (When the Surface of the Print Result Is Smeared Vertically)66
Cleaning the Translucent Film67
Cleaning the Printer70
Cleaning Spilled Ink70
When Replacing a Computer72
Saving Power72
Saving Power - Windows72
Saving Power - Mac os72
Disabling Your Wi-Fi Connection73
Checking the Total Number of Pages Fed through the Printer73
Installing the Applications Separately74
Checking if a Genuine Epson Printer Driver Is Installed - Windows75
Checking if a Genuine Epson Printer Driver Is Installed - Mac os76
Re-Setting the Network Connection77
Making Settings for Connecting to the Computer77
Making Settings for Connecting to the Smart Device78
Making Wi-Fi Settings from the Control Panel78
Checking the Printer's Network Connection Status (Network Connection Report)80
Messages and Solutions on the Network Connection Report81
Connecting a Smart Device and Printer Directly (Wi-Fi Direct)86
About Wi-Fi Direct86
Connecting to Devices Using Wi-Fi Direct87
Changing the Wi-Fi Direct (Simple AP) Settings such as the SSID88
Adding or Changing the Printer's Connection89
To Set up a Printer on Multiple Computers89
Changing the Connection from Wi-Fi to USB89
Setting a Static IP Address for the Printer90
Transporting and Storing the Printer92
Solving Problems98
Cannot Print99
Problem Solving99
The Application or Printer Driver Do Not Work Properly100
Cannot Print Even Though a Connection Has Been Established (Windows)100
Cannot Print Even Though a Connection Has Been Established (Mac OS)102
The Printer Cannot Connect by USB103
The Printer Cannot Connect to the Network103
Main Causes and Solutions for Network Connection Problems103
Paper Does Not Feed Properly106
Points to Check106
Paper Feeds at a Slant107
Several Sheets of Paper Are Fed at a Time108
Disc/ID Card Tray Is Ejected When You Try to Load It108
Paper out Error Occurs108
Paper Is Ejected During Printing108
Print Quality Is Poor109
Color Missing, Banding, or Unexpected Colors Appear in Printout109
Print Quality Is Poor with Black Ink109
Colored Banding Appears at Intervals of Approximately 2.5 CM110
Blurry Prints, Vertical Banding, or Misalignment110
Printout Comes out as a Blank Sheet111
Paper Is Smeared or Scuffed112
Printed Photos Are Sticky113
Images or Photos Are Printed in Unexpected Colors113
Colors in the Printout Differ from those on the Display114
Cannot Print Without Margins115
Edges of the Image Are Cropped During Borderless Printing115
The Position, Size, or Margins of the Printout Are Incorrect116
Printed Characters Are Incorrect or Garbled116
The Printed Image Is Inverted117
Mosaic-Like Patterns in the Prints117
Cannot Select Paper Type or Paper Source in Printer Driver118
A Genuine Epson Printer Driver Has Not Been Installed118
Checking Lights and Printer Status118
Paper Gets Jammed120
Removing Jammed Paper120
Preventing Paper Jams123
It Is Time to Refill the Ink123
Ink Bottle Handling Precautions123
Refilling the Ink Tanks125
It Is Time to Replace the Maintenance Box129
Maintenance Box Handling Precautions129
Replacing a Maintenance Box129
It Is Time to Replace the Pickup Rollers132
Cannot Operate the Printer as Expected135
The Printer Does Not Turn on or off135
Operations Are Slow136
Cannot Close the Rear Paper Support138
Operation Sounds Are Loud138
Cannot Perform Manual 2-Sided Printing (Windows)138
The Print Settings Menu Is Not Displayed (Mac OS)139
Cannot Solve Problem139
Cannot Solve Printing Problems139
Product Information141
Paper Information142
Available Paper and Capacities142
Unavailable Paper Types144
Consumable Products Information145
Ink Bottle Codes145
Maintenance Box Code146
Pickup Rollers Code146
Software Information146
Application for Printing from a Computer (Windows Printer Driver)147
Application for Printing from a Computer (Mac os Printer Driver)148
Application for Configuring Printer Operations (Web Config)148
Application for Updating Software and Firmware (Epson Software Updater)149
Product Specifications150
Printer Specifications150
Interface Specifications152
Network Specifications152
Dimensions153
Electrical Specifications153
Environmental Specifications154
System Requirements154
Regulatory Information155
Standards and Approvals155
Restrictions on Copying155
Where to Get Help157
Technical Support Web Site158
Contacting Epson Support158
Before Contacting Epson158
Help for Users in Europe158
Help for Users in Taiwan158
Help for Users in Australia159
Help for Users in New Zealand159
Help for Users in Singapore160
Help for Users in Thailand160
Help for Users in Vietnam161
Help for Users in Indonesia161
Help for Users in Hong Kong161
Help for Users in Malaysia162
Help for Users in India162
Help for Users in the Philippines163

Epson L18050 Series - Where to Get Help

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