98 Solving Problems
Internet Support
Visit Epson’s support website at www.epson.com/support for
solutions to common problems. You can download utilities and
documentation, get FAQs and troubleshooting advice, or e-mail
Epson with your questions.
Speak to a Support Representative
To use the Epson PrivateLine Support service, call (800) 637-7661
and enter the PIN on the included Epson PrivateLine Support card.
This is the fastest way of speaking to a live representative, and it’s free.
This service is available 6
AM to 6 PM, Pacific Time, Monday through
Friday, for the duration of your warranty period.
You may also speak with a projector support specialist by dialing one
of these numbers:
■ U.S.: (562) 276-4394, 6 AM to 6 PM, Pacific Time, Monday
through Friday.
■ Canada: (905) 709-3839, 6 AM to 6 PM, Pacific Time, Monday
through Friday.
Days and hours of support are subject to change without notice. Toll
or long distance charges may apply.
Before you call for support, please have the following information
ready:
■ Product name (PowerLite 4100, 4200W, or 4300)
■ Product serial number (located both on the projector and in the
projector’s menu as described below)
■ Proof of purchase (such as a store receipt) and date of purchase
■ Computer or video configuration
■ Description of the problem
You can obtain the serial number from the projector’s menu system:
Just press the
Menu button and highlight the Info menu.
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